Enrollment Management Specialist

Position Summary :

The Enrollment Management Specialist is responsible for assisting in the delivery of a comprehensive, one-stop enrollment services experience to all credit students on their campus of the Connecticut State Community College.

This position is accountable for contributing to the enrollment, registration, and retention operations of the College.

The Enrollment Management Specialist plays a critical role in ensuring the delivery of high-quality collaborative enrollment plans and seamless onboarding support that meets the diverse needs of all students and maintains compliance with FERPA and all applicable policies and laws.

Example of Job Duties :

Under the direction of the Supervisor, the Enrollment Management Specialist is accountable for contributing to the enrollment, registration, and retention operations of the College through these essential duties :

• Assists the Campus Supervisor in delivering a comprehensive, one-stop enrollment services experience to all credit students within their campus of CT State Community College.
• Provide high quality customer service to prospective, new, and current students, as well as all staff, faculty, and the public.
• Provides front line support, answers phone calls and emails to assist students in areas such as the admissions application, applying to the college, residency status, the enrollment process, cost of attendance, etc.
• Oversight of all inbound and outbound communication through the general registration email account, including responding to all incoming emails and outbound email communications to students including promotion of upcoming events, enrollment information, school policies, dates and deadlines, or other college announcements.
• Reviews and processes applications for admission including screening documents such as transcripts, immigration and veterans’ papers and financial aid requests to evaluate them for completeness, students’ special needs and appropriateness for College programs.
• Advises prospective students and their families to identify academic and career areas of interest and discusses how those interests fit into a degree program, and assists them with the application process, applying for financial aid, and understanding the placement, advising, and registration process.
• Processes in-person registrations and completes other registration functions such as processing add / drops, withdrawals, change of major, researching and resolving registration and billing problems, document scanning of student records, etc.
• Interprets and communicates general college admissions and registration policies and procedures for the college community.
• Performing a broad range of administrative support duties to facilitate the admissions process including such tasks as composing and preparing correspondence to arrange candidate interviews and to provide general admissions information.
• Recommends and directs students to appropriate campus resources including Academic Advising, Career Counseling, Disability Services, Financial Aid, Veterans Affairs, and other student support services as appropriate.
• Participates in enrollment events such as Enroll in a Day, Super Saturday, etc.
• Participates in on-going training and cross-training opportunities on campus to ensure timely, thorough, and accurate processes.
• Collaborates with appropriate faculty and staff as needed to support the enrollment of each student.
• Maintains a commitment to CSCC overarching goals including initiatives encouraging equity and diversity.
• Represents CT State Community College interests at professional organizations at the state level.
• May involve occasional evening or weekend work, within contractual limitations.
• In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of : Attendance and participation at convocation and commencement ceremonies;

Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings.

These may involve attendance at evening or weekend events.

This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description.

Incumbents must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students.

They are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.).

Minimum Qualifications :

Bachelor’s degree in education, counseling, student development, social work, enrollment management or an appropriately related field with one (1) or more years of related experience;

or a combination of education, training and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Incumbents are required to have demonstrated advanced knowledge and abilities in the following :

• Demonstrated understanding of a comprehensive community college.
• Demonstrated fundamental knowledge of student records and enrollment practices and methods accepted by the higher education field.
• Demonstrated skill in operating computerized and manual systems for collecting, preserving, and reporting student information.
• Demonstrated ability to work in groups, which emphasize collaboration, consensus building, conflict resolution, and problem solving.
• Experience in using enrollment management, content management, and project management software.
• Sensitivity to and ability to work with the diverse academic; socioeconomic, cultural and ethnic backgrounds of members of the College community, including those with disabilities.

Substitutions Allowed :

Applicants who do not meet the minimum qualifications as stated are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position and by providing appropriate references.

Exceptions to the degree requirements may be made for compelling reasons.

Preferred Qualifications :

• Experience using a Student Information System such as Banner (or comparable system).
• Experience in a student-facing office setting.
• Experience in a direct customer service setting.

Starting Salary :

Minimum Salary; $XX approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits.

The salary will be based on the selected candidate’s qualifications such as education and job-related experience, and internal equity.

We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.

Benefits include generous leave policies; ; and many choices for . You also have access to many additional benefits to save for retirement, protect your family & more with Tuition reimbursement may apply if applicable.