A company is looking for a Scaled Customer Success Manager (SMB) to engage with SMB customers and drive retention and growth opportunities.
Key ResponsibilitiesManage a large portfolio of SMB Transit customers, focusing on retention and growthCollaborate with the Sales team to expand the customer base and assist with Swiftly product adoptionAnalyze customer data to identify opportunities and develop action plans for successRequired Qualifications3+ years of experience in a SaaS software companyProven track record in Customer Success or Account Management rolesExperience managing a high volume of accountsFamiliarity with tools like Salesforce, ChurnZero, and ZendeskInterest in public transportation and technology's role in mobility
Customer Success Manager - CRE
A company is looking for a Customer Success Manager focused on Commercial Real Estate. ...
Customer Success Manager - Bay Area
As the Customer Success Manager, you'll be the main point of contact for our growing customer base, ensuring a delightful NonBioS experience. High-energy, passionate about customer success, and helping customers achieve their business goals. As a young team, each member plays an integral role in sha...
Customer Success Manager, Home & Lifestyle
Our goals include providing the best vendor experience, a rewarding Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Customer Success Managers to innovate, continuously improve, learn, and grow for the benefi...
Enterprise Customer Success Manager
Our Customer Success team ensures our clients derive maximum value from our platform, fostering long-term relationships and driving success in their customer service operations. As an Enterprise Customer Success Manager, you will play a vital role in shaping our top merchants' journey with Gorgias. ...
Remote Customer Success Manager – Tadaweb
You will build and maintain relationships with our users and key customer stakeholders based on trust, transparency and a commitment to their mission success. Our SaaS platform follows ethical principles and actively supports the implementation of customer policies. You will train and mentor our cus...
Customer Success Manager, Enterprise
As a Customer Success Manager, Enterprise, you will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue. The team consists of exceptional project managers who partner closely with the largest and most successful trade service companies in the U...
Sr. Customer Success Manager
Assists clients with defining their strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals. Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of...
Customer Success Manager
Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes (digital success campaigns, remote workshops, proactive cu...
Customer Success Manager
As a Customer Success Manager, you will be responsible for developing customer relationships that promote retention, loyalty and ideally lead to upsell. The Customer Success Manager will act as a liaison between clients, sales and the project delivery team to ensure the project runs smoothly. The Cu...
Customer Success Manager (FieldRoutes)
Create success plans for clients that outline their critical success factors, metrics for success, potential issues, and provide recommendations. The Client Success Manager (CSM) will be responsible for proactively engaging clients and serve as a trusted advisor to our clients, leading to retention ...