At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win.
We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Responsibilities :
- Serves as a Project Manager for the Global Customer Operations organization
- Complete accountability and management of global complex projects working closely with IT
- End-to-end accountability for internal process-change projects, from business requirement definition and planning to successful delivery and implementation
- Manages and supports operational issues and questions raised by the business on Support & Cloud processes and systems
- Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements
- Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion
Requirements :
- At least 5 years of experience as a Project Manager of a global multinational environment in the software industry
- Excellent understanding of business processes and technical background and experience
- Hands-on experience supporting systems use and operations
- Experience with international customer-facing interaction
- Experience working closely with IT
- Managerial skills and experience in matrix management
- Experience leading multi-projects in parallel
- Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
- Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization
- Highly organized, dynamic and self-motivated team player with a flexible and creative approach
- Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders
- Knowledge of Support & Cloud operations processes and systems an advantage
Education :
- A University degree B.Sc in Industrial & Management engineering or similar - Must
- MBA - an advantage
Operations Project Manager
The Operations Project Manager (OPM) oversees all Operations efforts relating to contract execution and is responsible for planning, executing, and monitoring projects from beginning to end, according to strict deadlines and budgets. Job Title: Operations Project Manager. They ensure cost and schedu...
Business Operations Program Manager, Independent Risk Management
Business Operations enables our business to scale faster and operate more efficiently. We are seeking a Program Manager, Business Operations to support our Independent Risk Management (2LOD) function. Support engage with enterprise Business Operations counterparts in other business units and functio...
Finance Business Analyst/Project Manager
We are looking for an experienced Business Analyst/ Project Manager to identify and lead process improvement initiatives and projects for our Finance & Accounting teams and other various departments. Certified Project Manager (CPM) or Project Management Professional (PMP) preferred but not requi...
Business Development Operations Manager
The Business Development Operations Manager will be instrumental in driving our future partner's advertising and marketing efforts with Smith Entertainment Group, home to the Utah Jazz and Utah Hockey Club. You will leverage your advertising expertise to lead initiatives that align with our business...
Business Development Operations Manager
The Business Development Operations Manager will be instrumental in driving our future partner's advertising and marketing efforts with Smith Entertainment Group, home to the Utah Jazz and Utah Hockey Club. You will leverage your advertising expertise to lead initiatives that align with our business...
Business Operations Project Manager
Serves as a Project Manager for the Global Customer Operations organization. End-to-end accountability for internal process-change projects, from business requirement definition and planning to successful delivery and implementation. At least 5 years of experience as a Project Manager of a global mu...
Manager of Business Development Operations
Living by this ethos is essential to the success of our business. They will develop and implement strategies based on analysis of data that supports sku growth with regards to recommendations from the various business stakeholders (merchandising, partner care etc). Anticipate, monitor, and respond t...
Finance Business Analyst/Project Manager
We are looking for an experienced Business Analyst/ Project Manager to identify and lead process improvement initiatives and projects for our Finance & Accounting teams and other various departments. Certified Project Manager (CPM) or Project Management Professional (PMP) preferred but not required....
Operations Project Manager
The Operations Project Manager (OPM) oversees all Operations efforts relating to contract execution and is responsible for planning, executing, and monitoring projects from beginning to end, according to strict deadlines and budgets. They ensure cost and schedule conformance on assigned projects by ...
Digital Product Manager
The ideal candidate will be an experienced technical product manager who is passionate about creating great user experiences and managing a complex technical platform. Work with stakeholders and team members to translate product strategy and roadmap into well-defined user stories, features, and enab...