Implementation Engineer

As passionate about our people as we are about our mission.

What We’re All About :

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.

At Q2, our mission is simple : Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships.

We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance :

Q2 is seeking an Implementation Engineerresponsible for implementing Q2’s Risk & Fraud Management Software Solutions that meet the business requirements of our customers.

You will be exposed to a highly configurable product on multiple platforms, engineered uniquely for each customer. Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting.

This role may interface directly with clients to manage questions and issues during a project.

A Typical Day :

Partners with clients and internal teams to understand business requirements and direct the configuration duties

Carries out configurations and tasks required for client implementations

Develops and performs quality assurance check points within your team to ensure quality and timely delivery

Problem-solves routine-to-complex issues

Establishes strong working and strategic relationships to socialize initiatives and get buy-in across functions

Provides Level 2 and 3 support to other team members

Creates and implements tools that increase quality, security and productivity

Tracks status and provides updates in relation to overall implementation process

Works closely with Development and other teams to ensure client satisfaction and on-time delivery

Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

Bring Your Passion, Do What You Love. Here’s What We’re Looking For :

Typically requires a Bachelor’s degree in Computer Science, MIS, Business and a minimum of 5 years of related experience;

or an advanced degree with 3+ years of experience; or equivalent related work experience.

Requires some MS SQL skills : an understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging

Operating System, Hardware configuration and Network troubleshooting skills required with packet analysis valued

Configuration and deployment experience with Web Services

Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment

A relentlessly positive disposition

Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.

The ability to remain calm, diplomatic, and cooperative under stressful conditions

Strong written and oral communication skills including communication of technical concepts to non-technical individuals

Preferred :

Some knowledge of HTML helpful

Some knowledge of Linux environments preferred

Data migration experience a plus

VMware, BitBucket and Hashicorp experience valuable

Financial Services experience is beneficial but not a requirement

Health & Wellness

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring Programs

Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents

Community Volunteering & Company Philanthropy Programs

Employee Peer Recognition Programs You Earned it

Click to find out more about the benefits we offer.

How We Give Back to the Community :

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our . Q2 supports dozens of wide-reaching organizations, such as the , and , promoting diversity and success in leadership and technology.

Other deserving beneficiaries include helping LGBTQ communities, , and , a group helping veterans rebuild their lives with specially adapted homes.