Customer Service Representative

Position :

Customer Service Representative

Location : Charlotte, NC

Charlotte, NC

Job Id : of Openings :

of Openings :

PRINCIPAL DUTIES & RESPONSIBILITIES : E Essential functions N Nonessential functions

Percentage of time devoted to each task

Summary :

Otto Environmental Systems has a new position for Customer Service Specialist to join our team in the Charlotte, NC manufacturing facility, currently in expansion mode.

This position will provide superior customer service and support to Otto's clients in residential waste management .

Responsible for receiving and processing customer orders for products and / or services - from order entry, collaboration / tracking of order production, order shipping, order shipment tracking, order receiving and order billing, along with follow-up after the sale.

The Customer Service Specialist role will also work as a team with our internal departments of Sales, Manufacturing, Production, and Logistics to ensure optimum customer service satisfaction.

The position performs order-processing functions and open order book management functions for a specific sales region to facilitate matching customer requirements with products and services, and meeting customer requirements for product delivery.

In the event of a delivery issue, the associate will assist in analyzing and in rectifying customer concerns and reporting the customer complaint, as may apply, to the Customer Service Manager with copy to the Director of Customer Care.

Key activities of this position are as follows :

• Incoming cold call sales.
• Effective written and verbal presentation to customers while quoting business and / or providing status of open orders.
• Entering of customer orders into Syteline (INFOR) Operating system.
• Requests for purchase orders of products manufactured by outside contractors.
• Coordination with shipping department specific delivery schedules / estimates as requested by the customer.
• Establishment of good will with customers and promotion of the sale of company products.
• Response in a timely manner to technical questions and service related tasks.
• Responsibility in part for improving the quality of products or services provided by department.
• Recommendation of improvements to processes, products, services, or procedures.
• Participation in the implementation, maintenance, and improvement of the company quality system.
• Preparation of paperwork for new graphics request orders.
• Maintenance and recordkeeping of customer files per document retention policy.
• Arrangement of customer sample orders and marketing materials as may be needed.

Communication :

Supports ISO and TS certification activities.

Any other duties as assigned by the Customer Service Supervisor, Customer Service Manager, or Director of Customer Care.

QUALIFICATIONS :

KNOWLEDGE, SKILLS AND ABILITIES :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

• Displays initiative, internal drive, and tenacity. Willingness to take ownership of the position.
• Superior written and oral business communication skills are a must for the position.
• Detail oriented, inquisitive, and have the ability to follow an order through to completion.
• Proficient in systems, including Microsoft Word and Excel and Windows based applications, including Outlook for e-mail.
• Customer focused, not afraid to reach out and to touch the customer.
• Positive outlook, friendly, pleasant, even under stressful conditions.
• Team mentality, willing to help assist others when needed.

EMPLOYEE ENVIRONMENTAL & SAFETY RESPONSIBILITIES :

ISO 14001 EMS :

Follow all policies and operational procedures pertaining to the company's Environmental Management System.

These duties include, but are not limited to, following departmental recycling procedures, reporting spills and /

or leaks of water, oil, raw materials or compressed air to management, handle raw materials, chemicals and

propane as per operational control plans and participate in all energy reduction programs.

SAFETY :

Follow all company safety policies and procedures. Immediately Report any injuries, unsafe or hazardous work conditions to Management.

Wear all required PPE as directed. Participate in all company Health and Safety

meetings.

EDUCATION AND EXPERIENCE :

• Associate's degree or comparable experience
• 5 year's sales / customer service experience in a manufacturing, production and logistics environment
• Must be self-motivated and perform job duties with minimal supervision.
• Syteline experience a plus .

WORKING CONDITIONS :

PHYSICAL ENVIRONMENT : Office, Plant, Warehouse, or Remote locations.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job in the Plant or Warehouse, the employee is exposed to weather conditions prevalent at the time.

The noise level in the Plant work environment is usually moderate, but hearing protection may be required in designated areas.

Office environments are climate controlled. Conditions in remote locations for sales or service employees vary, depending on the job requirements.

PHYSICAL REQUIREMENTS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls;

reach with hands and arms; climb stairs; balance; stoop, talk or hear.

OTTO ENVIRONMENTAL SYSTEMS

The Company offers competitive pay commensurate with experience and rewards high performance. In addition, employees enjoy a rich benefits package including :

• Affordable Pre-Tax Medical Plan with Pharmacy provisions
• Dental Plan
• Vision Plan
• Health Savings Account with Company contribution
• 401(k) Retirement Savings Plan with Company match
• Paid Time Off Program
• Company Paid Holidays (9)
• Company Paid Life Insurance
• Incentive Compensation Opportunities

For more information about the company, visit our website : WWW.OTTO-USA.COM

OTTO is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In compliance with the ADA Amendments ACT (ADAAA), If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

You can request assistance and / or reasonable accommodations by contacting the OTTO Human Resources Department.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) i

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