Job Description
Job Description
Stephanie Swanson - State Farm Agency, located in Minneapolis, MN is currently looking for a talented, caring, professional to join our team as a Bilingual (Spanish / English) Customer Service Representative.
This is a position focused on Customer Service for an established State Farm Agent. Insurance experience is not required as we will train the right person with the right attitude and skill set!
If you are open-minded and have a heart of service for your community you might be a good fit for our team! We are looking for someone with a talent for customer care and an understanding of the motivations and needs of people.
As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.
About Our Agency :
We happily serve a beautifully diverse set of customers and there's no better place to be working than in Minneapolis. We outwardly support our LatinX, immigrant, BIPOC and LGBTQ+ communities.
Our mission is to be a safe landing spot for everyone. We are looking to grow our team with like minded individuals who love and want to serve our community and our client base.
Minnesota strong; we stand together.
Responsibilities include but not limited to :
- Answer phones and greet clients.
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
As an Agent Team Member, you will receive...
- Base Salary
- Annual Performance Bonus
- Paid time off (vacation and personal / sick days)
- Life Insurance
- Disability
- Retirement plan
- Valuable experience
- Growth potential / Opportunity for advancement within my office
- Signing Bonus offered for licensed candidates!
Ideal Candidate :
- Bilingual; fluent in both Spanish and English
- Property and Casualty license (must be able to obtain)
- Strong phone contact handling skills and active listening.
- Comfortable with making outbound calls.
- Genuinely excited to help customers and the community.
- Patient, empathetic, and passionately communicative; loves to talk.
- Ability to empathize with and advocate for clients when necessary.
- Strong Problem-solving skills
- Detail oriented
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
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