Customer Success Technical Lead

VirtualVocations
Puyallup, Washington, United States
Full-time

A company is looking for a Customer Success Technical Lead to enhance customer experience and provide technical support for WordPress hosting.

Key ResponsibilitiesAdvanced troubleshooting for WordPress and platform-related issuesWriting and maintaining technical documentation and contributing to the WordPress communityEducating the Customer Success team to improve their technical skillsetRequired QualificationsExpertise in WordPress and its common and advanced issuesAdvanced understanding of WordPress performance and security issuesKnowledge of core web technologies such as HTTP methods and status codesExperience with PHP, HTML, JavaScript, CSS, and GitEagerness to learn and adapt while teaching others

22 hours ago
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