Job Summary
This position is responsible for providing level II IT equipment and user support to designated Altice USA offices or WFH users.
This support ranges from working with centrally located network and voice support teams to providing full hardware and software desktop support.
Responsibilities
- Respond and resolve end-user issues via in-person visits, telephone or escalated service desk tickets, maintaining service level agreements.
- Perform installations, configures and tests desktop / server hardware and software.
- Troubleshoot mobile and telephony devices.
- Partner with internal departments to implement new programs or provide technical assistance.
- Coordinate with corporate IT resources to understand and minimize the impact of potential widespread issues.
- Monitors resource utilization, coordinates hardware / software upgrades, train computer operators and users, requests software fixes and enhancements from various software vendors and physically installs electronic business equipment.
- Provides support and education by preparing application, hardware, and network documentation.
- Improves productivity by providing technical and operational support to end users of computer systems.
- Assists with the support and maintenance of IT managed network and system infrastructure in coordination with enterprise network team.
Qualifications
- High school diploma or equivalent required. Bachelor’s degree in Computer Science or similar a plus.
- Previous experience troubleshooting basic hardware / software.
- Appropriate valid driver’s license and a good driving record.
- Microsoft technical certification for current Windows OS, a plus.
- Vendor hardware certification(s), a plus.
- Ability to troubleshoot technical issues remotely.
- Experience with Windows OS, Microsoft Office, Internet browsers and Email clients.
- Working knowledge of systems hardware, printers, scanners and other peripheral devices.
- Routine travel to various AUSA offices within assigned territory.
- 7x24 on-call availability to respond to support requests and flexible work schedule to respond to the needs of the business.
- Bi-lingual proficiency preferred in some locations.
Analyst Field Support
This support ranges from working with centrally located network and voice support teams to providing full hardware and software desktop support. This position is responsible for providing level II IT equipment and user support to designated Altice USA offices or WFH users. Provides support and educa...
IT Field Services Technician 1
Monitors, evaluates, prioritizes and works with IT peers, leaders and stakeholders in the use of Information Technology systems and equipment to maximize benefits in meeting the Information Technology goals and vision of NAH. Demonstrates knowledge of IT Security policies and guidelines; responsible...
Field Service Technician
As a Field Service Technician, you will be responsible for responding to service calls for clients who need repair on their office technology equipment. Position Requirements Full-Time/Part-Time Full-Time Position Field Service Technician Exempt/Non-Exempt Non-Exempt Open Date 9/10/2024 Location Fla...
Field Service Technician
Interstate Assembly System’s is looking for Field Service Technician(s) of all skill levels for our Surprise Arizona location. Field Service Technician Job Duties:. Field Service Technician Desired Skills/Qualities:. Field Service Technician Position Requirements:. ...
Desktop Support I/II
We are looking to a talented, entry to mid-level Desktop Support technician to provide support including performing troubleshooting and issue resolution. Proficiency in Windows 7 and 8, Microsoft Office applications, remote support tools, and Citrix Xenapp. ...
Salesforce Admin. / Tier II Technical Support Specialist
For each opportunity identified, the Tier 2 Specialist will work collaboratively with software engineering and/or TAG operational support to predict a failure and prevent the initial incident from reoccurring. Extensive verbal and written communication skills for a variety of audiences (both technic...
IT Field Services Technician 1
Monitors, evaluates, prioritizes and works with IT peers, leaders and stakeholders in the use of Information Technology systems and equipment to maximize benefits in meeting the Information Technology goals and vision of NAH. Demonstrates knowledge of IT Security policies and guidelines; responsible...
Aerial Equipment Technical Support Specialist Associate
The associate level Technical Support Specialist role is responsible for providing support to internal and external customers via phone, email, and face to face interactions. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry...
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer) (Hot Springs)
Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensur...
Technician/Mechanic, Field - Service - Flagstaff, AZ
Technician/Mechanic, Field - Service - Flagstaff, AZ. Repair, recondition, and service Caterpillar and other Empire line allied machines, systems, and components in the field. Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding e...