DOD Skillbridge - Network Operations Center Technician (Jonesboro, AR)

Your next career opportunity

As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates.

Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

DOD SkillBridge Opportunity in Jonesboro, AR Network Operations Center Technician

Teamwork Service Leadership

Irby Utilities proudly supplies America’s infrastructure as a top distributor of products, tools, and solutions to electric, natural gas, and broadband utilities.

Our Military Link Program (MLP) integrates DOD SkillBridge Service Members within Irby Utilities for a 12-week internship where you will learn the fundamentals of the role and broader context of our branch team and responsibilities.

This opportunity will introduce you further to our customer base and provide a solid foundation from which you can add value and establish a rapport with key stakeholders.

This particular MLP links to the role of Network Operations Center (NOC) Technician . NOC Techs are trained to be responsible for the operation, maintenance administration, and performance management of customer IP networks.

The NOC serves as an escalation point for end-user issues that are unable to be resolved by field personnel or help desk technicians and as a first responder for network outages or impairments.

This position is full-time, requiring the ability to stand and move about the NOC some of the day. Daily tasks will include but are not limited to : Monitoring several customer networks, Receiving, troubleshooting, and escalating trouble tickets, Reporting and troubleshooting network outages, and Performing upgrades to the network.

Exceptional attention to detail is a must.

Responsibilities further include :

• Dispatching field technicians
• Communicating updates on outage troubleshooting and upgrade completion statuses
• Translating technical jargon to non-technical personnel.
• Coordinating internal and external teams towards a single shared resolution.
• Executing Methods of Procedure (MOPs)

What we are looking for in a qualified candidate :

• Must be able to lift up to 50 lbs
• Customer focused and team oriented
• Good network routing and switching skills and experience
• Strong desire to learn
• Great communication skills
• Effective under pressure
• Proactive in providing resolutions to outages

Our Competitive ?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation and Personal, Paid Sick, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

About Irby Utilities

We are powered by our people. Across our nationwide reach and diversity, we adapt, dare, and learn as one team while maintaining an open mindset to optimize our performance.

This team approach has helped Irby customers to succeed since our inception, and our investment in our people continues to translate into broader achievement including a vast array of professional development and growth opportunities.

Irby Utilities is one of the nation’s largest utility distribution companies with over $2 Billion in annual sales and 900 associates across more than 45 branches.

Our ability and readiness to innovate and collaborate across our industry has fueled our success, and our approach continues to be one of true partnership with our customers, vendors, and one another.

Irby was a pioneer in the early days of the electrical business, founded in 1926, and continues to be an industry leader in philanthropic involvement and community activity.

Irby is also part of the Sonepar family of operating companies. Sonepar is the world leader in electrical distribution and consists of the finest locally managed electrical and industrial distributors.