Service Technical Content Engineering Liaison

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.

PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.

PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started!

Division Information

Kenworth Truck Company is the manufacturer of The World's Best heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions.

The company's dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.

Job Summary

The Service Technical Content Engineering Liaison drives the creation of high-quality technical service literature through collaboration with engineering, internal and external stakeholders, and a team of technical authors.

Responsibilities

Participate and provide service feedback in Engineering Design Reviews.

Review engineering documents, drawings, and CAD models.

Identify and align with subject matter experts.

Coordinate between Engineering, Suppliers, and Service Technical Authors.

Track and meet the timeline of publication deliverables.

Interface with suppliers to coordinate content between PACCAR and supplier manuals.

Develop and document processes with cross-functional stakeholders.

Manage creation of chassis, engine, and aftertreatment troubleshooting guides.

Update SharePoint content.

Complete other assignments as requested.

Qualifications and Skills

Required :

Bachelors Degree in Automotive or Diesel Technology, Engineering, Business, Technical Communication or comparable required.

1-3+ years of relevant experience required.

Strong organizational, schedule management, project planning, attention to detail and reporting skills.

Excellent communication skills (verbal & written).

High level of initiative and demonstrated problem solving .

Must be able to work with a diverse set of stakeholders and manage multiple tasks concurrently.

Desired (not required) :

Project management experience and / or certifications (PMP, CAPM).

Previous hands-on service technician or manufacturing experience.

Solid mechanical and electrical aptitude.

Experience using Adobe Acrobat / Illustrator / InDesign / Photoshop, PTC Creo / Illustrate, Microsoft Access / Excel / SharePoint / OneNote, and Tableau.

Experience working in a Content Management System (Ixiasoft, Empolis, etc.).

Why work for PACCAR / Kenworth?

Global Fortune 500Company with a wide array of growth and development opportunities

Work alongside experienced goal-oriented colleagues recognized as experts in their fields

Support and / or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

As a U.S. PACCAR employee, you have a full range of benefit options including :

401k with up to a 5% company match

Fully funded pension plan that provides monthly benefits after retirement

Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority / years of service), 12 paid holidays, and sick time

Tuition reimbursement for continued education

Medical, dental, and vision plans for you and your family

Flexible spending accounts (FSA) and health savings account (HSA)

Paid short-and long-term disability programs

Life and accidental death and dismemberment insurance

EAP services include wellness plans, estate planning, financial counseling and more

Additional Job Board Information

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience.

The salary range for the Service Technical Content Engineering Liaison is $75,100 - $112,300 annually. This position is also eligible for a holiday gift.

Additionally, this role is eligible for the full range of benefit options listed above.

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status.

This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.