Job Summary
is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required.
Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position.
Employees must be able to perform the position’s essential functions satisfactorily with or without reasonable accommodations.
Knowledge, Skills and Abilities
- Ability to become proficient in college degree programs, general education core, specific program requirements, and ETSU’s policies and procedures.
- Knowledge of academic advisement process and best practices in higher education.
- Ability to lead in providing sound, ethical academic and career counseling.
- Ability to speak about programs and represent the college at various recruitment events.
- Ability to take initiative in developing relationships and planning recruitment events.
- Ability to collaborate and establish strong working relationships with students, administrators, faculty, staff, secondary schools, community colleges, and community partners.
- Ability to understand the needs of a diverse student body and offer holistic support.
- Ability to make decisions, think critically, analyze data, and develop appropriate recommendations.
- Ability to become proficient in the most commonly used ETSU advising tools including, but not limited to, Banner, GoldLink, Navigate, and Degree Works.
- Ability to become proficient in social media platforms, such as Instagram, Facebook, LinkedIn, etc.
- Demonstrated strong interpersonal skills and a high degree of emotional intelligence.
- Ability to actively listen and exhibit effective oral and written communication skills.
- Ability to speak publicly and lead presentations.
- Ability to read, understand, interpret, and accurately communicate policy, regulations, and rules.
- Ability to multitask, organize, and prioritize workload.
- Demonstrated ability to be innovative and adaptive.
- Ability to work independently and in a collaborative team environment.
- Ability to provide quality customer service.
- Flexibility to work during some non-traditional hours (ex. nights and weekends).
- Ability to drive to and from various sites in Tennessee and surrounding border counties.
Required Qualifications
- Bachelor’s degree
- 2 years of experience working in a higher education environment, secondary school, recruitment or career counseling position, and / or related field.
Preferred Qualifications
- Master’s degree.
- Experience in student success, student affairs, academic advising, admissions, recruitment, enrollment management, and / or related fields.
- 3 or more years of experience working in a higher education environment, secondary school, recruitment or career counseling position, and / or related field.
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