Service Coordinator / Dispatcher

Job Description

Job Description

We are looking for a Service Coordinator based out of our Anchorage, AK branch office.

What’s in it for you?

• Competitive salary plus opportunity for profit sharing.
• Comprehensive benefit package including medical, dental and vision coverage.
• Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
• 401k program, Long-term disability, Short-term disability, and other supplemental benefits.
• Opportunity to work with a supportive team in a fast-paced environment.
• Career growth and advancement.
• Family owned for 135+ years.

What you’ll be doing

As a Service Coordinator, you schedule and coordinate the activities of your field service team to maximize utilization, efficiency, and cost-effectiveness.

You are the main point of contact for clients of Burkhart’s repair and installation services. Your always-on-the-go service team requires someone who looks around corners to plan ahead to maximize service profitability, and who serves as a firm and steady anchor to ensure the team remains focused on what is important.

Success in this role requires an energetic, organized, customer service-focused person who enjoys the challenges of scheduling and dispatching in a way that achieves the highest level of efficiency and profitability.

• SUPPORT BURKHART’S FINANCIAL SUCCESS by optimizing service scheduling and dispatching to meet the highest level of service profitability, efficiency, and time management.
• SUPPORT THE REGION by performing administrative tasks for the Service Department including; tracking the full cycle of work orders and maintaining work order files;
• reviewing trip and time sheets before submission; administrating all phases of factory repairs of client equipment; order, receive and distribute parts;

coordinating manufacturer warranty and factory repairs.

• COMMUNICATE while maintaining a professional manner, identifying and implementing innovative ways to respond to time sensitive service repair requests.
• TAKE OWNERSHIP OF ASSIGNED PROJECTS by being self-motivated and working independently with limited supervision or direction.
• RESOLVE PROBLEMS by clarifying customer complaint; determining the cause of the problem; selecting the best solution to solve the problem;

expediting adjustment; & following up to ensure resolution.

CONTRIBUTE TO BURKHART’S success by modeling the Burkhart culture to clients and team members, accepting new assignments, helping team members, learning new skills, and striving to improve team results.

What you’ll need

• Associate degree, vocational certification, or other educational program related to office management, logistics, business administration, or closely related field.
• 2 years of scheduling and dispatching experience, or 3 years of customer service / administrative experience.
• The associate must maintain a valid driver’s license, maintain a good driving record (as defined by Burkhart’s liability insurance), and be insurable at all times.

This position may require associates to drive Burkhart vehicles to deliver parts or equipment to client worksites.

Salary Info :

Salary Range is $57,000 to $62,000 annually.

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time.

Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Who we are

Burkhart Dental Supply is a full-service dental supply company founded on three major principles : integrity, knowledge, and our client’s success.

In addition to supplies, we offer equipment and technology, service and repair, practice consulting, and office planning and design.

We are a family and employee-owned industry leader proudly led by President Lori Burkhart Isbell, the fifth-generation granddaughter of Founder William E.

Burkhart, DDS. Headquartered in Tacoma, Washington, Burkhart has 400 associates, ten regional divisions in nineteen locations, and three distribution centers.

We pride ourselves on being an honest and ethical business partner and doing what's right for our clients. Holding ourselves accountable and investing in our Associate’s education and training increases their clinical, business, and technical expertise.

This helps keep our clients informed. It also helps them make knowledgeable business decisions that contribute to their long-term success.

Please visit our website : https : / / www.burkhartdental.com / career -opportunities

Burkhart is an EEO / AAP Employer and a VEVRAA Federal Contractor

At Burkhart Dental Supply, we believe that a diverse and inclusive work environment allows us to better serve our customers and our associates.

Through varying backgrounds, points of view, and experiences, we come together to provide products and services of the highest quality, reliability, and integrity across a diverse spectrum of customers.

We believe that what each person brings to the table, as we stand shoulder to shoulder with those we serve, will allow us to do great things for our community.

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