Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description :
Health & Welfare Benefits Administration Services Analyst
Are you ready to support senior analysts and consultants in managing client accounts to ensure optimal benefit plan administration?
Can you confidently analyze data, research compliance issues, and evaluate benefit plans to contribute to client satisfaction?
About the Role :
Join us as a Health and Welfare Benefits Services Administration Analyst, where you'll play a crucial role in supporting senior analysts and consultants in managing client accounts.
You'll be responsible for tasks such as requesting and analyzing data, researching compliance issues, and evaluating benefit plans and programs.
Additionally, you'll participate in presentations and respond to client needs as appropriate.
Responsibilities :
- Managing specific H&I cyclical operation tasks for Active, COBRA, and Retiree populations.
- Handling areas such as Retirement Eligibility, Long Term Disability, Leave of Absence, Medicare, and more.
- Overseeing processes and serving as the point of contact for some file transmissions, user acceptance testing, and issue analysis.
- Collaborating with international team members to share knowledge, identify root causes, and resolve issues.
- Interacting with clients and vendors to address inquiries and ensure smooth operations.
- Actively seeking opportunities for process enhancement and automation to mitigate risk and improve efficiency.
Requirements :
- Possessing strong analytical skills and attention to detail.
- Demonstrating excellent communication skills, both verbal and written.
- Having the ability to prioritize tasks and manage time effectively.
- Being proficient in Microsoft Word and Excel.
- Having experience in data analysis and process improvement.
- Being comfortable working with new technology and learning new skills as needed.
- Bachelor’s degree desired but not required.
- Two years of experience working within H&I administration and / or analysis and process improvement.
- Prior experience supporting a client with unions is helpful
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions :
Remote work : Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.
Working For You
Perks and rewards designed for you :
- Health and Welfare Benefits : Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings : We will support you as you save for your future.
- Employee Discounts : We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities : We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training : Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off : We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment : We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.