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Client Experience Coordinator

VirtualVocations
Fremont, California, United States
Full-time

A company is looking for a Client Experience Coordinator to manage emergency and non-emergency service calls.Key ResponsibilitiesManage incoming calls, emails, and voicemails, determining priority and category for service requestsProcess emergency management requests and escalate to appropriate leadership as neededProvide accurate information to customers and perform necessary follow-up activitiesRequired QualificationsHigh school diploma or equivalent;

Bachelor's degree preferredAbility to type 40 words per minuteExperience with Microsoft Office suiteExperience in a service-oriented field interacting with customersExperience with a case management system preferred

1 day ago
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