Customer Service Representative

Are you a proactive problem-solver who thrives on delivering exceptional customer service? Do you enjoy working in a fast-paced environment where your attention to detail and communication skills can make a real impact?

If you're passionate about managing customer relationships, processing orders efficiently, and supporting key departments like Accounts Payable and Receivable, we want you on our team!

As our Customer Service Representative, you’ll play a crucial role in ensuring smooth order processing, maintaining accurate system data, and handling customer inquiries with care.

If you're ready to take ownership of customer accounts, work cross-functionally with various departments, and grow your career in a supportive and collaborative workplace, this is the perfect opportunity for you!

Our ideal candidate is :

• Ability to work under pressure to meet tight deadlines with minimal supervision.
• Must be detail oriented with an ability to handle multiple priorities without losing details.
• High sense of responsibility, organization, service attitude, sense of urgency, and teamwork.

Essential Duties May Include :

• Administer customer service for assigned customers.
• Proactively process customer orders, either manually or through EDI, ensuring timely entry of orders, correct pricing, and monitoring of orders through customer delivery.
• Proof and confirm purchase orders to vendors.
• Assist the Accounts Payable department by reviewing for accuracy commercial vendor invoices by performing 2-way match. Update the ERP with any changes.

Inform customers of any changes to their purchase order.

• Maintain warehouse and container price lists.
• Obtain trucking quotes for customers who want their warehouse orders delivered.
• Maintain system data in Sage until the end of the year, then maintain data in Oracle.
• Provide Certificate of Analysis and NOP documents to customers upon request.
• Electronically file import documents, customer purchase orders, and warehouse bol's using a paperless system called Doclink.
• Manage the orders email box.
• Handle customer complaints and process claim forms.
• Perform other duties / projects as directed by management to further the organization's mission and profitability.
• Assist the Accounts Receivable department with the handling of deductions and credit memos.

Knowledge, Skills, Experience Needed :

• Demonstrated proficiency with MS Office (Word / Excel / PowerPoint / Outlook / OneNote / Sharepoint) and MS Teams.
• Understanding of the sales process with customer service experience.
• Must have excellent customer service, communication (oral and written), and follow-up skills.
• A proactive approach to support and attention to detail.
Benefits :
• 401(k)
• 401(k)
• Profit Sharing Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance

About Us :

Since 1948, we have been at the forefront of importing premium Italian ingredients, evolving into a full-service sales, marketing, and logistics partner for renowned global Italian brands.

Recognizing that food quality in America often falls short of Italy’s exceptional standards, we set out to bridge this gap.

Our mission is to improve food quality in North America by bringing the finest Italian flour, tomatoes, edible oils, cheeses, and preserved vegetables to our communities across the USA and Canada.

By focusing on a curated selection of complementary products, we ensure expertise and deliver unmatched value to our customers.

Our impact spans the continent, collaborating with foodservice distributors and restaurateurs to supply, educate, and train clients in the food industry and retail sectors.

Join us in our passionate pursuit of culinary excellence and be part of a team that brings the authentic taste of Italy to North American tables.