Special Investigator

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are.

Further, we are the spouses, children, siblings, friends, and neighbors of those that need care and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed.

We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates.

We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions :

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress.
• Make it happen. We work with intention toward a common purpose and forge ways forward together.
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Special Investigator

POSITION LOCATION

Richmond, VA (hybrid) or

Remote US (Eastern or Central Time)

This position is available to Virginia residents as Richmond, Virginia in-office applicants or remote applicants residing in states / locations under Eastern or Central Standard Time : Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.

YOUR ROLE

The Special Investigator develops and implements strategies and tactics to prevent and reduce fraud as well as the identification, investigation and prosecution of all fraudulent activities.

What you will be doing

• Conduct investigations of potential Long Term care (LTC), life, annuity and agent insurance fraud
• Mine for suspect claims where red flags are present and be responsible for referrals on fraudulent insurance applications, insurance transaction requests, misrepresentations and other possible referrals to special investigative unit (SIU) for investigation
• Work with all functional departments as needed, especially with the claims and underwriting functions, to assist in development and implementation of effective fraud prevention plans, including developing and delivering fraud awareness training
• In conjunction with the SIU Supplier Relationship Manager, establish and maintain relationships with vendors such as surveillance companies
• Identify potentially fraudulent claims to investigate
• Write detailed, concise reports, summarizing investigation findings
• Identify and establish external relationships with industry, law enforcement and other contacts involved in fraud investigations, detection and prevention
• Attend industry training conferences as approved by SIU management to meet regulatory requirements
• Serve as an investigative resource to the sales, legal, compliance, operations and claim staff
• Handle other responsibilities as assigned by SIU management or legal department
• Travel 5-10% travel as needed

What you bring

• An Associate’s or Bachelor’s degree in criminal justice or a related field OR 7 years of professional investigation experience involving economic or insurance matters
• 5 years of experience with a special investigation unit in the insurance or financial services industry or 5 years Law Enforcement investigative experience with emphasis on investigations
• Ability to work effectively with several, diverse internal and external functional groups
• Working knowledge of life, annuity (variable & fixed) & Long Term care insurance products
• Ability to identify appropriate resources and investigative strategies
• Ability to work independently and within a collaborative team-oriented environment
• Ability to leverage sound judgment when reaching decisions and work well in a deadline driven and changing environment
• Strong organizational skills with the ability to prioritize and manage multiple tasks concurrently and complete in a timely manner
• Strong communication skills (verbal and written)
• Ability to apply a working knowledge of state laws and regulations related to insurance fraud and SIU requirements

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work / life support, financial & legal management)
• Caregiver and Mental Health Support Services

ADDITIONAL

At this time, Genworth will not sponsor a new applicant for employment authorization for this position.

For the State of New York :

The base salary pay range for this role starts at a minimum rate of $96,000 up to the maximum of $173,000. In addition to your base salary, you will also be eligible to participate in an incentive plan.

The incentive plan is based on performance and the target earning opportunity is 10% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.