Technical Support Specialist

We are seeking a temp-to-hire, Technical Support Specialist to join our Kent, WA team (100% onsite) . In this role, you will be the front line of support for Commercial, Industrial, and Crash gate product lines. This is a customer-facing, problem-solving role requiring excellent verbal communication and a positive, solution-oriented mindset. You will partner closely with Engineering, Quality, and Technical Support teams to deliver exceptional service and drive continuous product improvement.

Key Responsibilities :

• Provide advanced technical support via phone, email, and remote platforms, delivering timely and professional solutions.
• Address inquiries related to installation, operations, troubleshooting, and maintenance of gate products.
• Offer preventive maintenance and configuration guidance to enhance product performance and customer satisfaction.
• Document all customer interactions in CRM, capturing inquiries, complaints, and actions taken.
• Collaborate with technical writing, engineering, and quality teams to improve documentation, product performance, and processes.
• Advise on RMA returns requiring specialized testing.
• Stay current with product capabilities, networking, and integration with customer systems.
• Support other related duties as assigned.

Qualifications :

Compensation : $25.00–$35.00 / hour, commensurate with experience and fit.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT :

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience.

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