Luxury Leasing Specialist

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.

We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL has a great opportunity to join one of our luxury apartment communities in Coral Gables as a leasing specialist.

The Leasing Specialist (LS) performs all activities relating to the successful leasing of luxury apartments consistent with maximizing occupancy and rental rates and in compliance with all JLL policies, applicable laws, and ordinances including Fair Housing and Equal Employment laws.

Ensures customer JLL service standards are deployed to each of our three (3) customers : our residents, our clients, and our fellow associates.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES :

• Ensure leasing office, models, vacant units, and common areas meet JLL readiness standards on a daily basis and report deficiencies to property manager
• Maintain detailed knowledge of surrounding local market, submarket and conditions, including contacting and shopping competitors and completing market surveys weekly
• Assist marketing team to maximize lead generation and manage customer acquisition costs. Help develop marketing plans that incorporate advertising, internet, outreach marketing, referrals, and cost-effective marketing techniques to increase the visibility and profitability of the property.

Post regularly on social media channels, coordinate resident events and conduct neighborhood outreach.

• Present the property, model, vacant unit, and amenities to customers in a professional and knowledgeable manner. Execute sales and closing techniques successfully, including prospect follow up
• Manage the rental process from start to finish : Respond to phone and email inquiries; Convert the call to an onsite appointment;
• Input all guest cards and other leasing related information into property management software on adaily basis; Process all rental applications for approval;

verify all pertinent information and submit to manager for approval; Notify prospect of results in writing; Prepare lease, required riders, and all addenda for new move in.

Manage the move-in process from start to finish : Arrange for new resident to signlease as well as provide move in information;

Inspect apartment before move-in and report deficiencies to the service manager

Respond to resident inquiries and concerns promptly. Document and communicate work order requests to service associates.

Conduct service follow up phone calls with residents to ensure resident satisfaction

• Assist with other resident related functions including but not limited to : move out notices, transfers, work orders, and concern / complaint processing over the phone and in person
• Assist Property Manager in meeting the established standards regarding the grounds, safety, cleanliness, and general appearance of the property
• Provide superior customer service and communication to our residents and prospects in accordance with JLL’s established service standards to enhance customer satisfaction and increase retention, revenue, reputation and profitability
• Comply with company policies and procedures, including standards of performance (SOP)
• Instill, maintain and model JLL mission to be the best national management company

EDUCATION :

High school diploma or equivalent required, Bachelor’s degree preferred

EXPERIENCE :

• At least one year of sales and / or customer relations’ experience
• Previously experience at a lease up property preferred
• Proficient in property management software (Yardi, RealPage) or other similar property management software

SKILLS AND ABILITY :

• Excellent customer service skills while maintaining the highest standards of professionalism
• Strong grasp of modern technology and the ability to utilize same in day to day job activities
• Computer literate, including Microsoft Office Suite and internet navigation skills
• General office and sales skills
• Excellent oral and written communication skills; strong attention to detail
• Work independently and within a team to build relationships and interact effectively with business partners
• A desire to work within a diverse, collaborative, and driven professional environment
• Positive, professional attitude
• Proactive and take initiative
• Maintain confidentiality and utilize judgment

OTHER :

• Regular attendance is essential to the successful performance of this position
• Due to the cyclical nature of the industry, associates may be required to work varying schedules to reflect the business needs.

In addition, attendance at all scheduled training sessions and meetings is required

• All associates must maintain a neat, clean, and well-groomed appearance per Company standards
• Upon employment, all associates are required to fully comply with Company rules and regulations
• Must have real estate leasing license or obtain within 120 days of employment if required by state law

NOTICE :

This role description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

All requirements are open to possible modification to reasonably accommodate individuals with disabilities.

Location :

On-site Coral Gables, FL

Job Tags : Property Management

Property Management

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.

We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date.

You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.

g., Johnson & Johnson / Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may contact us at Accommodation Requests.

This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.