Overview Responsible for processing warranty claims and ensuring claims are completed and filed accurately and in a timely manner.
Willing to train the right individual. Responsibilities
- Receive customer warranty claim requests from service and / or parts departments.
- Document, process, and file warranty claims.
- Monitor and review in-process claims to ensure claims are being addressed and resolved.
- Monitor warranty receivables and process warranty credit statements. Receive and code warranty credit memos received from vendors and submit to accounting.
- Interact with both internal and external customers and vendors to ensure warranty issues are addressed and follow-up until warranty claim is resolved.
Coordinate with co-workers and vendors to provide materials and documentation necessary to process warranty claims.
- Coordinate purchase and registration of extended warranties on customer’s behalf.
- Process warranty claims in accordance with all warranty policies.
- Assist with vendor warranty claim audits. Qualifications
- Good customer service, communication, telephone, and organizational skills
- Self motivated, dependable, and able to meet deadlines
- Ability to get along well with a variety of personalities and individuals Education : High School Graduate or General Education Degree (GED) and / or one to two years related experience. Computer Skills :
- Basic computer navigation and utilization skills required. Proficiency in Microsoft Office applications
- Word, Excel, Outlook) preferred. Prior experience with Oracle a plus
Coordinator, Warranty
Monitor warranty receivables and process warranty credit statements. Interact with both internal and external customers and vendors to ensure warranty issues are addressed and follow-up until warranty claim is resolved. Process warranty claims in accordance with all warranty policies. Overview ...
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