Experience :
12+ Years of relevant IT Experience
At least 8+ years of Network Operations experience
Basic Qualification :
- Bachelor's Degree in Engineering
- Diploma
Network Operations : Service Deliverables
The service consists of providing operations (Incident, Change & Problem Management) support for network security infrastructure
Roles & Responsibilities : The purpose of this role is to provide technical support for network security infrastructure.
The emphasis would be on skills like
- Manage Network Security infrastructure, including firewalls, IPS, and load balancers.
- Troubleshoot and resolve incidents
- Plan and implement configuration changes
- Perform software upgrade & hardware refreshes
- Perform problem RCA and define and implement corrective and preventive measures
- Enhance performance, security, monitoring, availability & stability for network security infrastructure.
- Simplify and optimize through automation
Technology Knowledge Areas :
- Firewalls : Cisco ASA / Firepower, Checkpoint R80 / R81, Palo Alto. Experience with Cisco Defense Orchestrator (CDO), Checkpoint MDS / MLM, and Panorama
- Proxy Server : Zscaler Proxy in the cloud
- Load Balancer : F5 LTM, GTM, and APM.
- Managing F5 appliances, Viprion, and VM solutions via BigIQ is preferred.
- IPS : Experience with Tippingpoint / Checkpoint / Palo Alto IPS / Threat Prevention Modules
- VPN : Strong knowledge on IPSEC and SSL VPN
- Good understanding of DNS / DHCP services
- Routing : good knowledge on Routing concepts. Experience in static routing (OSPF, BGP, or VRF is an added advantage.
- Switching : good knowledge with Cisco IOS / Nexus 5K / 7K / 9K products. Understanding of STP, VPC, VDC / Stacking / VLAN are required
- Automation knowledge on Ansible and Linux shell scripting is added advantage
- Knowledge on Splunk / Skybox / NetMRI / NetBrain tools is an added advantage
- Knowledge on cloud solutions for Network Security (Azure / AWS)
Technology Experience
- Hands-on experience in implementation, troubleshooting & administration of Palo Alto firewalls, threat prevention modules, and the Panorama management platform
- Hands-on experience in implementation, troubleshooting & administration of Checkpoint firewalls, IPS / threat prevention modules, checkpoint MDS (R80 / R81), and Checkpoint VSX solutions
- Hands-on experience in implementation, troubleshooting & administration of Cisco ASA / Firepower firewall, Multi-Context firewalls, and Cisco Defense Orchestrator (CDO)
- Any experience with Juniper Netscreen / Fortinet Fortigate firewalls?
- Hands-on experience in implementation, troubleshooting & administration of TrendMicro Tippingpoint IPS and Tippingpoint SMS management . platforms
- Knowledge on proxy servers like Zscaler and PITC
- Knowledge on managing, configuring, and troubleshooting F5 load balancer (LTM, GTM, and APM)
- Good knowledge of Tunneling protocols (IPSEC and GRE)
- Hands-on experience into essential routing and switching to deploy and manage firewall solutions
- Experience in managing network infrastructure using monitoring, analytical, and management tools like Splunk, Skybox, NetMRI, and NetBrain
- Experience in managing firewall solutions in Cloud infrastructure (Azure / AWS)
Soft Skills
- Excellent Written & Verbal Communication
- Excellent Analytical & Virtual troubleshooting skills
Desirable
- CCNP : Security
- CCSA / CCSE
- PCNSA / PCNSE
- F5 201 / 301
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