Associate, Regulatory Complaints

Description

Who We Are : Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing.

And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.

Employee Value Prop and Culture : Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative.

From our various engagement programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in HCA's success.

Global One Company :

Many countries. One identity. Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea.

Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values : light, collaboration, elements of nature and symmetry.

General Summary :

This position will draft comprehensive responses to customer complaints submitted through HCA’s regulators in accordance with the applicable statutory timeline.

Duties and Responsibilities :

1.Respond to regulator complaints accurately, thoroughly and timely. Identify potential regulatory risks while responding to complaints, formulate recommendations and escalate internally, as needed.

Function as point of contact for state regulators regarding complaints. Work directly with state regulators to respond to complaints and resolve escalated regulatory complaint issues.

2.Work within the State Examination System complaint portal to obtain and respond to regulator complaints. Monitor complaint inbox for new regulator complaints daily.

Monitor all open complaints daily to ensure all complaints are responded to prior to their deadline.

3.Prepare trend and root cause analysis to identify potentially regulatory issues. Prepare reporting related to regulator complaints including monthly, quarterly and ad hoc reporting.

4.Open complaint Service Requests for each new complaint, document the account and include all relevant information and documents.

Knowledge and Skills :

• Strong problem solving and analytical skills
• Strong attention to detail
• Knowledge of federal regulations pertaining to HCA’s business and general compliance concepts
• Excellent communication skills written and verbal, with the ability to effectively communicate with all levels of HCA’s business and HCA’s state regulators
• Substantial familiarity with Microsoft Office (Word, Excel, PowerPoint)
• Knowledge of HCA’s systems and processes is preferred

Qualifications

• 3+ years of experience as a Unit Lead or escalation point for customer complaints
• Auto finance industry experience is preferred
• Bachelor’s degree required

Physical Requirements and Working Condition :

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels.

Work is performed in an at home and office

environment.