Lead Mitigation Technician/ Supervisor

Job Description

Job Description

Lead Mitigation Technician / Supervisor

Position Overview

Reporting to the Production Manager, the Lead Mitigation Technician / Supervisor supports emergency response and restoration projects to ensure the goals and needs of the insurance companies and our customers are being met.

The Mitigation Technician Lead is responsible for providing technical direction for jobs and projects involving fire, smoke, water, mold and bio-hazard restoration.

Assist in overseeing and the coordination of all facets of restoration.

Job Duties

Work on job sites providing the following services

o Water pumping and extraction

o Mold remediation

o Moving & re-setting contents

o Selective demolition as required to accommodate the drying process

o debris disposal

o Setting drying equipment

o Capable of moisture mapping the affected area, inclusive of temperature, relative humidity and MC moisture content readings

Participate as directed in the following activities :

o Vehicle safety and maintenance inspections

o Ensure vehicle is cleaned and restocked at end of shift

o Constructing polyethylene enclosures

o Maintaining equipment

Will practice good housekeeping at all times to ensure a safe and non-cluttered worksite

Provide excellent customer service

Work under time constraints to meet specific timelines

Ensure attention to detail and keen sense of safeguarding other peoples property and information

Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment

Comply with all company policies and procedures, as well as follow safety handbook policies

Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person

This role could be required to act as a lead periodically as designated by their manager

Attend all / complete all company training courses

JOB Requirements :

• Participate in 24-hour emergency on call rotation (nights, weekends, holidays)
• Be able to work more than 7 consecutive days when required due to work load on a large loss

IICRC certification for Water Restoration Technician (WRT) required

IICRC certification for Applied Microbial Remediation Technician (AMRT) an asset but not required

2+ years industry related experience, Construction / Restoration / Insurance preferred

Familiarity with chemical products including use, disposal, and Safety Data Sheets

Comprehensive understanding of customer service, principles and practices

Eligible to operate a motor vehicle

Ability to work within a team or independently as needed

Strong written and verbal communication skills

Proven ability to multi-task in a fast paced environment

Basic computer and / or Tablet / iPad experience

Willing to work evenings, on call and weekends when requested

Criminal Record Check Physical Demands

Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)

Occasional lifting from 41 lbs +, assisted (up to 50% of the time)

Access and mobility in tight spaces

Fit Testing half and full face mask as needed, annual certification required

Working at Heights - over 5 feet, periodically

Sustained periods of standing, sitting, walking, bending, and kneeling