Immediate Needs Coordinator (Meetings & Events)

Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home.

Located minutes away from some of the city’s most renowned attractions, Nashville is never short on things to see and do.

Welcome to our kind of Southern Hospitality.

Job Specific

The LINC position is responsible for coordination and servicing of convention and group business

Liaise daily with conference and convention guests to handle specific requests and ensure guest satisfaction.

Communicates changes in conference programs to appropriate hotel operating departments. More specifically : Continually check in with Meeting Planners to assess needs / requirements.

Maintains communications with clients and appropriate hotel departments via RUSH Line and radio

Keep in contact with the appropriate Catering / Conference Manager regarding any changes / updates pertaining to their group

Provide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfaction

Meet with Catering / Conference Manager prior to arrival of each group to fully understand the needs and flow of every group

Meet daily with Catering / Conference Manager to ensure full understanding of the needs and flow of each group in-house

Maintain the accuracy of the BEO Bible (guarantees, replacing revised / original BEO's, F&B BEO's placed in correct section, etc.)

Produce the Outdoor Event Report on a weekly basis

Weekly maintenance (Engineering) reports / walkthroughs

Reports to Engineering any items needing to be fixed / corrected

Walk all room set-ups in advance, ensure they are correct

Ensure all events are posted correctly on the Reader Board

Review Resume and BEO's in great detail to determine needs and assist with facilitating them with the Conference or Catering Manager's assistance

Regularly check on preparations and activities for all assigned group events

Meet periodically with clients throughout the day for the duration of their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problems

Coordinate package delivery for group clients, coordinating with the Business Center and Receiving Departments

Notifies appropriate individual promptly and fully of all problems and / or unusual matters of significance

General

Attends all appropriate hotel meetings and training sessions

Promotes and applies teamwork skill at all times

Is polite, friendly, and helpful to all guests, management and fellow employees

Maintains cleanliness and excellent condition of equipment and work area

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Complies with hotel standard, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Ability to make decisions on imperfect information Bias toward action Decisiveness

Other duties as assigned

Required Skills & Experience

Exceptional knowledge and understanding of various banquet and food service techniques and standards

Effective leadership, management, organizational and communication skills

Exceptional guest service skills

Ability to speak, read and write the English language

Ability to stand, stoop, bend repetitively during entire shift

Ability to work flexible schedule to include weekends and holidays