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CX Operations Data Analyst

VirtualVocations
Costa Mesa, California, United States
Full-time

A company is looking for a CX Operations Data Analyst III who will focus on data analysis to enhance customer experience.

Key ResponsibilitiesUtilize data to answer business questions related to Support and Customer SuccessConduct ad-hoc analysis to identify opportunities for enhancing the customer journeyCollaborate with various teams to optimize data integration into tools like Zendesk and GainsightRequired Qualifications5+ years of experience in Data Analytics or related fieldsExperience with Zendesk, Salesforce, Google BigQuery, and data visualization toolsProficiency in SQL, Python, and querying databasesFamiliarity with customer experience metrics such as NPS, CSAT, and CESAuthorized to work in the United States without immigration sponsorship

6 hours ago
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