Meals-on-Wheels Case Manager

Job Description

Job Description

LifeCare Alliance

Position Title : Meals-on-Wheels Case Manager EEO :

Reports To : Director, Nutrition Programs

Position Summary :

This position is responsible for interviewing new home-delivered meal clients on the phone and in the home, assessing current clients, navigating complicated client concerns, and determining client eligibility to receive services.

This position will also be the lead intake specialist and case manager for active clients in the traditional Meals on Wheels program and clients enrolled in a grant-funded initiative through the Administration of Community Living.

This position will have frequent contact with clients, agency personnel, case managers, discharge planners, and the general public.

A positive, forward thinking and cooperative image and attitude is crucial for this position.

Work performed in this position will be of a complex, professional and confidential nature. Work requires considerable understanding of seniors and handicapped individuals, and aging network with an attention to detailed written documentation, customer service, interviewing and communication skills.

Work performed is under the general supervision of the Nutrition Programs Director and in cooperation with other LifeCare Alliance staff, but will require a significant amount of independence and self-direction.

Principle Responsibilities / Essential Functions

• Responsible for interviewing new home-delivered meal clients, assessing current clients for additional support needs, and determining client eligibility to receive LifeCare Alliance services and / or enrollment into project.
• This includes scheduling and interviewing clients on phone and, at times, in their homes; completing appropriate applications and paper work;
• determining funding eligibility and services for which client qualifies; providing alternate sources to those ineligible;

providing follow-up with agency staff; and documenting client changes and concerns.

Responsible for producing accurate detailed client information for client database. This includes reviewing and revising interview paperwork, referral applications, and reassessment forms;

providing required funder paperwork; and relaying appropriate paperwork and information to the department across agency.

• Responsible for working closely across departments, attending and contributing to cross department meetings.
• Responsible for performing various auditing and reporting functions to ensure agency and funder compliance, to ensuring grant progress is on track.
• Performs other departmental and agency related functions as necessary. This includes attending departmental and agency meetings as necessary, serving on departmental and agency committees as necessary, attending and assisting with departmental and agency special events as necessary, and performing other assignments as necessary.

Working Conditions :

Work in agency office. Generally works eight scheduled hours between agency opening and closing, Monday through Friday. Some remote work may be approved, but majority will be in office.

Weekly travel to complete client assessments / home visits in Franklin County, with limited / possible travel to Marion, Madison, Champaign, and Logan County.

Must be available and willing to drive in a variety of weather conditions.

Qualifications :

Bachelor’s degree in social work or other human service field preferred. Experience in a community services organization preferred.

Preferred experience working with older adults, experience in interviewing and case management. Must have valid Ohio driver’s license;

vehicle available for agency use; and adequate auto insurance.

Knowledge, Skills and Abilities :

• Knowledge of community organizations and resources available to such.
• Knowledge of non-profit organizational dynamics.
• Knowledge of the needs of the elderly.
• Skills in speaking, meeting, writing and corresponding with diverse populations and audiences.
• Ability to seek out new methods, principles, and willingness to incorporate them into existing practices.
• Ability to read financial reporting documents.
• Ability to work independently, making independent decisions as appropriate.
• Ability to develop and maintain effective working relationships with staff members, clients, community health, and social agencies.
• Ability to prepare and maintain adequate records and reports.
• Ability to quickly and accurately identify problems and solutions.
• Ability to use mature judgment in decision-making and sensitivity in relating to co-workers and clients.
15 days ago