Part-Time Fulfillment and Customer Service Representative

Job Description

Job Description

Position Overview

Join our dynamic team as a Part-Time Fulfillment and Customer Service Representative! In this role, you'll manage order fulfillment, shipping, and swag kit processing.

Reporting directly to the Head of Operations, you’ll play a key role in our daily operations.

About Speks

Located in Tempe, AZ, Speks has been a leader in promotional products, print, and apparel for over 15 years. Our fast-paced industry is driven by evolving trends, and we pride ourselves on our supportive team environment.

We value a healthy work-life balance and a collaborative spirit, making Speks a great place to grow your career.

What You’ll Do

Order Fulfillment : Efficiently pack, ship, and manage on-site orders.

Shipping & Receiving : Handle incoming shipments, inspect and process items.

Customer Service : Provide friendly and professional support via phone and email, directing inquiries as needed.

Inventory Management : Conduct and maintain accurate inventory counts.

Data Entry : Perform basic data entry related to order processing.

Special Projects : Assist with special kitting projects and other tasks as assigned.

Skills We’re Looking For

Communication : Excellent verbal and written skills.

Attention to Detail : Strong organizational abilities and keen attention to detail.

Independence & Teamwork : Ability to work both independently and collaboratively.

Adaptability : Flexible and able to shift priorities quickly.

Motivation : Self-driven with a positive attitude and a desire to succeed.

Technical Proficiency : Proficient with basic PC programs (MS Office, Google Suite).

Physical Capability : Ability to lift up to 35 lbs unassisted, pack and move boxes and shipments around the office, stand for extended periods, and follow proper lifting and safety techniques.

Education : High school diploma or GED.

Preferred Qualifications

Previous customer service experience.

Familiarity with USPS / UPS / FedEx shipping procedures.

Experience with data entry and reconciliation.

Knowledge of promotional and print products.

Understanding of eCommerce order management.

Work Environment

Hours : 15-20 hours per week, with potential for additional hours.

Location : On-site at our Tempe office (Hybrid / remote work not available at this time).

Team : Collaborate with both on-site and remote team members.

Perks & Benefits

Flexible Shifts : Choose from various shifts within the M-F, 8 a.m. - 4 p.m. workweek.

Competitive Pay : Starting at $20 per hour.

Ready to Join Us?

If you’re ready to contribute to a thriving team and make an impact, apply now to be a part of Speks!

Company Description

Speks is a fast-growing promotional products and print company that works with B2B clients throughout the US and abroad.

Company Description

Speks is a fast-growing promotional products and print company that works with B2B clients throughout the US and abroad.