Are you passionate about shaping the future of the State and Local Government and Higher Education industry by paving the way for innovation through customer advocacy?
Do you have a project and program management background and technical curiosity and acumen to earn trust with executives and project team members alike?
Are you a problem solver motivated to accelerate cloud adoption in alignment with your customer’s mission and goals?
Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to come join our World Wide Public Sector, State and Local Government and Education (WWPS EDU) team.
In this highly visible position, the CSM helps customers realize sustained business value by accelerating their cloud transformation journey.
Key job responsibilities
Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are customer advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey.
Value Realization : You identify and accelerate the customer’s realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other.
Enablement : You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other.
Governance : You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.
A day in the life
Empowered by an inclusive environment, work / life harmony, and career advancement, you are a member of a diverse, global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers.
Day-to-day, you will balance your time between directly engaging with customers, partners, internal AWS teams and services to help our customers on their journey in the AWS Cloud.
You will work across AWS to apply your technical, business, and program management expertise to solve some of the most complex and challenging technology problems for our customers.
Working backwards from the customer, you may define opportunities that are strategic to the customer’s cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility and other.
You will interface with partner and cross-functional teams, customer team members, and pre / post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.
You create, manage, and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment.
To support the evolution of the AWS customer experience and / or Customer Solutions Manager discipline, you are expected to share best practice learnings into a reusable asset for internal re-use.
Seeking a candidate who is willing to pass the Certified Solution Architect, Associate level within the first 6 months of employment.
This position may require 25% - 40% travel dependent on geo and time of year. (geo-specific)
About the team
Worldwide Public Sector CSMs are advocates that help customers invent and build in the cloud.
- Working backwards from the Customer we dive deep to understand context, vision, and strategic goals to proactively guide and accelerate cloud journeys.
- Guided by Facts and Data through our expertise, we inform priorities and influence the customer, AWS service, and best practices.
- Focus on Excellence we take pride in our knowledge and expertise in bringing the best solutions forward to achieve customer outcomes.
- Simplification and Agility we bring clarity to complexity and enable experience-based learning and iterative approaches to demonstrate results and value.
- Inclusion, Diversity & Equity we take intentional actions to support our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth are available to all.
BASIC QUALIFICATIONS
- 5+ years of experience driving customer initiatives including 3+ years of customer facing experience, leveraging technology to deliver projects
- Experience in project management and delivery and / or program-management
- Demonstrated technical breadth in AWS and / or cloud fundamentals
- Effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers
- Bachelor's degree or equivalent experience
PREFERRED QUALIFICATIONS
- Experience in external customer-facing role
- AWS certification(s) and / or other cloud provider certification(s)
- 1+ years of experience implementing AWS / cloud services
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