Role Overview :
The Field Service Technician provides onsite repair and installation services for various OEM products, including desktops, laptops, and tablets.
The role involves direct interaction with clients to address and resolve technical issues promptly and accurately.
Responsibilities :
- Provide onsite hardware repair and installation for laptops, desktops, workstations, and tablets.
- Perform maintenance, upgrades, and repairs of IT products.
- Ensure all service level agreements (SLAs) are met.
- Communicate effectively with clients and team members.
- Prioritize and manage multiple technical issues simultaneously.
- Complete administrative tasks related to each service call.
- Follow company standards for security, safety, and quality.
Skills :
- Ability to lift and move computer equipment up to 50 lbs.
- Own a basic repair toolkit, PC, and mobile phone.
- Strong customer support and communication skills.
- Basic troubleshooting and break / fix skills for laptops and desktops.
- Knowledge of operating systems, hardware, and standard software applications.
- Ability to install, test, and configure desktop, laptop, and tablet systems.
- Experience with software imaging and component replacements (e.g., memory, hard drives, SSDs, screens, keyboards).
Qualifications :
- High school diploma or equivalent.
- Relevant technical qualification and 6-12 months of work experience.
- PC repair certifications preferred.
- Experience with deskside support and ticket management tools is a bonus.
Accountabilities :
- Complete required certifications for PC repairs.
- Perform fault diagnosis and effective troubleshooting.
- Maintain parts inventory and adhere to return deadlines.
- Keep accurate real-time updates in the system.
Field Service Technician
Job Title: Field Service Tech. Generates written field service reports for daily activities; submit reports as required. The technician ensures proper installation and operation of designated Client products including installation, commissioning startup, training, maintenance, troubleshooting and re...
Field Service Technician
As a Field Service Technician (full-time/permanent position), you are the front line of customer interaction through delivering efficient field service support in your assigned territory. Keywords: Field Service Technician, Electronics, Electromechanical Skills, Equipment Repair, Schematics, Service...
Field Service Technician
The Field Service Technician provides onsite repair and installation services for various OEM products, including desktops, laptops, and tablets. Ensure all service level agreements (SLAs) are met. Complete administrative tasks related to each service call. ...
Heavy Equipment Field Service Technician / Mechanic
This is a skilled field service mechanic position working largely independently and out of a company-provided field service truck, performing at a variety of customer locations and service shops. Field Service Technician reports to the Field Service Manager, and serves customers typically located th...
Field Service Technician
The primary responsibilities for this Field Service Technician position include providing great customer service while installing, diagnosing and solving retail equipment failures within service level agreements at CVS locations within a service geography. This Field Service position involves drivin...
Field Service Technician - Commercial (Nashville, TN)
Field Service Technician - Commercial (Nashville, TN). JELD-WEN is currently seeking a Field Service Technician - Commercial (Nashville, TN). You will report directly to the Field Service Supervisor. Perform in-field service repairs, evaluations, and inspections: Conduct necessary repairs and assess...
Commercial Kitchen Equipment Field Service Technician (Chattanooga)
Your Role as a Field Service Technician:. As a Field Service Technician with REMCO, you'll be the expert troubleshooter, diagnosing, and repairing commercial Hot-side and Refrigeration equipment directly at our valued customer locations. An effective Service Technician at REMCO has the ability to:. ...
Field Service Technician
As part of our Field Service Technician team, you’llprovide expert-level installation and services of cutting-edge technology. Field service technicians will conduct a safety analysis of every home to assure a safe workplace for the technician and the customers. We are adding to our Field Service Te...
Field Service Technician (Entry Level) - Nashville / Chattanooga / Murfreesboro,TN
The Senior Field Service Technician (FST) is a field based position working independently to install, troubleshoot, repair, and maintain our chemical dispensing equipment as well as other equipment used in commercial foodservice or laundry operations. The goal is to deliver exceptional service (not ...
Field Service Technician Automation
This includes installation, service, operational training, networking, programming training, software training, application training. Complete status (service) reports on a daily basis and expense reports on a weekly basis. Reports to Regional Service Manager. Being accountable and responsible to se...