Program Associate II - School Support Coordinator

Job Description

Job Title

Position Title : Program Associate II, School Support Coordinator

Location : Central Office

Salary : $44,359 - $74,225

Reports to : Program Supervisor, Student Information Services Training & Support

Bargaining Unit : OSAS

Benefits Eligible : Yes

Telecommuting Eligibility : Eligible for telecommuting up to 40% (two days per week)

In accordance with the OSAS and the Board of Education of the School District of the City of Detroit, the following vacancy is announced.

Position Summary :

The SIS Support Coordinator plays a crucial role within the Student Information Services (SIS) department, focusing on three primary areas : providing direct school support, developing and delivering training materials and resources, and collecting and analyzing key support metrics to improve service delivery.

This position is critical to ensuring the effective use of the District's student information system across all schools and departments.

As the primary point of contact for school teams, the SIS Support Coordinator provides accurate and timely guidance, fostering a culture of data-driven decision-making and efficient system use.

They are responsible for developing and maintaining a comprehensive bank of training resources, facilitating smooth onboarding processes, and continuous professional development for SIS users.

Additionally, the SIS Support Coordinator collects and analyzes support metrics to inform strategies for both centralized and grassroots SIS support, continuously improving the District's SIS infrastructure.

The ideal candidate combines technical proficiency in PowerSchool with a deep understanding of educational processes, exemplary customer service skills, and a commitment to system improvement that positively impacts students and educators across the District.

We are looking for talented people who are passionate about transforming the District and making a significant difference in the lives of public-school students, parents, principals, teachers, and central office employees. This position requires :

Minimum Required Qualifications :

• Bachelor's degree from an accredited institution is preferred, particularly in a field relevant to student information systems
• Minimum of three (3) years of daily experience working with a school district's student information system
• Excellent interpersonal communication skills with a customer service-oriented mindset
• Strong organizational skills with the ability to collect, report on, and analyze data to improve training and support systems
• Demonstrated ability to manage multiple projects in a data-driven environment
• Proven ability to support others through changes and new initiatives, particularly in influencing school staff practices
• Proficiency in using and troubleshooting student information systems, particularly PowerSchool
• Strong problem-solving and critical thinking skills
• Ability to develop and deliver effective training materials and presentations

Preferred Qualifications :

• Knowledge of or prior experience implementing PowerSchool, PowerTeacher Pro, and / or other SIS platforms
• Experience in pupil accounting principles, practices, and methods
• Working knowledge of district and school-level business processes related to SIS
• Familiarity with the requirements and timelines for student data submissions to the Michigan Department of Education and the U.S. Department of Education

Essential Functions :

SIS Support and Training

• Act as the primary support contact for designated school SIS teams, providing timely and accurate responses to inquiries via phone, online, and in person
• Develop and deliver professional development materials and resources for SIS end users, ensuring comprehensive support for a wide range of stakeholders
• Develop top-tier help desk and support mechanisms, including logistical support for remote and live SIS trainings

Collaboration and Integration

• Work closely with other SIS team members to stay informed about the District's SIS configuration and its role in promoting high-quality data practices and efficient use
• Collaborate with other departments to integrate SIS with various processes and initiatives
• Build strong relationships with managers, staff, and colleagues to support the implementation of the District's strategic plan

Continuous Improvement

• Participate in knowledge management systems to improve district communication and support continuous development
• Collect and analyze SIS support metrics to inform strategies for centralized and grassroots SIS support
• Contribute to team-building efforts, ensuring clarity of purpose, shared responsibility, and effective integration of diverse perspectives

Additional Responsibilities

Perform additional duties as assigned by the Program Supervisor

Security Clearance : Internal Applicants

Internal Applicants

If you are a current Detroit Public Schools Community District employee, you do not have to submit to a new security clearance, unless your new role requires a different type of criminal background check.

External Applicants

In alignment with Michigan law, if you are hired to fill a position, you will be required to submit to a Detroit Public Schools Community District criminal background check.

Information regarding required background checks will be shared at point of hire.

Method of Application :

Applicants must apply through the online application system. Only applications submitted through the online application system will be considered for any posted position and all applications require a resume to be considered.

Successful candidates are required to submit official transcript(s) at point of offer to hire. Teaching service outside of the Detroit Public Schools Community District must be verified by the applicant's prior employer(s) prior to hire.

It is the applicant's responsibility to provide all documentation (including copies) as requested.

Applicants requesting assistance during the application process should contact the Office of Human Resources via email at email protected or phone at (313) 873-6897.

DPSCD does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, disability, age, religion, height, weight, citizenship, marital or family status, military status, ancestry, genetic information, or any other legally protected category, in its educational programs and activities, including employment and admissions opportunities.

Contact the Civil Rights Coordinator for more information at (313) 240-4377 or detroitk12.org / compliance .