Pipeline Manager (Bilingual)

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.

C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success.

At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.

We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview :

The Pipeline Manager shadows experienced leadership and team members while actively participating in customer interactions to learn customer relationship management and loan origination processes.

This position undergoes comprehensive training, including the completion of the S.A.F.E. training course and examination in preparation to transition into a Loan Officer role.

Job Responsibilities :

• Shadow leadership and team members through the loan origination processes.
• Manage multiple customer inquiries daily with unlimited qualified leads provided by internal branch call center.
• Gather customer information and identify customer needs.
• Assist Licensed Loan Officers in obtaining leads through the coordination of communication and transferring of identified customers via corporate phone system.
• Apply corporate training methods and tactics to live interactions with CCM clients both internally and externally, converting potential prospects to CCM customers.
• Appropriately classify and distinguish each lead contacted.
• Complete the 20-hour S.A.F.E. training course; complete and pass the exam.

Qualifications and Skills :

• High school diploma or equivalent.
• Minimum 1 year of experience in a sales position.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office Suite (i.e. Word, Excel, PowerPoint, and Outlook), preferred.
• Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.
• NMLS License under the terms of the S.A.F.E. Act of 2008 ( SAFE Act )

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success!

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law ( Protected Characteristics ).

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.

The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD / FHA or the Federal government.

To verify licensing, please visit www.NMLSConsumerAccess.org.

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