Nemours is seeking an Office Manager (Primary Care, Horizon West / Windemere), FULL-TIME, to join our Primary Care team in Windermere, Florida.
Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida.
With 18 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.
This position is responsible for : Provide on-site, day-to-day management of multiple practices under the direction of the Practice Manager, and in collaboration with providers, to ensure a uniquely satisfying patient experience, a positive team environment, and a financially successful practice.
- Select, orient, direct, and evaluate all clerical and clinical staff.
- Ensure a uniquely satisfying patient experience. Monitor patient flow on a daily basis, conduct patient rounds, track and share patient satisfaction results with associates.
Recommend and implement changes as needed to reach goals and monitor for continued success. Represent and demonstrate a commitment to excellence in customer service.
Coordinate and maintain staff and provider schedules. Monitor accruals, overtime, and scheduled / unscheduled time off for the preparation and submission of staff and physician payroll in Kronos.
Ensure appropriate staffing levels through coordination with associates and manager.
Ensure a satisfying work experience for associates through application and role modeling of Nemours Standards of Behavior.
Provide positive reinforcement or coaching as needed. Activate disciplinary process through manager as warranted.
- Serve as liaison for providers and associates to ensure appropriate communication.
- In collaboration with the Practice Manager, develop and monitor department’s capital and operating budgets. Monitor department productivity measures.
- Process and track accounts payable and reimbursement requests. Identify opportunities for improved financial performance and implement action plans.
- Monitor all front desk functions and fill-in at front desk, as needed. Maintain hands-on knowledge of registration (check-in / check-out), appointment scheduling, daily cash reconciliation and bank deposits.
Ensure work queues are up to date and all month-end financial requirements are met.
- Monitor all clinical functions and seeking input from providers, as needed.
- Monitor and approve all medical and non-medical supply and equipment purchases.
- Maintain a safe and attractive environment while meeting all JCAHO, OSHA, CLIA, etc. requirement. Oversee facility for housekeeping, fire safety, equipment.
- Development clerical and clinical individual performance goals on an annual basis. Review with individual staff on a regular basis to ensure employee reaches those goals.
Provide updates to manager and providers on a regular basis of staff performance.
Other duties as assigned.
Job Requirements
- Associate Degree required or currently enrolled and actively pursuing an associate degree.
- Minimum one (1) year of experience required.
- If an RN or LPN, must have applicable State of Florida RN License, LPN license upon hire with three (3) years supervisory experience required.
- A certified MA with three (3) years of supervisory experience may be considered in lieu of degree.
- Travel to other primary care locations as needed for coverage is required.
Office Manager (Primary Care, Horizon West)
Nemours is seeking an Office Manager (Primary Care, Horizon West/Windemere), FULL-TIME, to join our Primary Care team in Windermere, Florida. Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 18 primary care...
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