Community Support Specialist

Description

We are seeking a detail-oriented and proactive Community Support Specialist to join our team. This role is crucial for providing front-facing customer service, requires exceptional interpersonal skills, and a strong understanding of customer behavior.

The candidate will be responsible for addressing complaints, and issues via social platforms and our service desk, providing ongoing support post-purchase.

The candidate will also be reporting customer experience issues and challenges, working to find and implement effective solutions.

Key Responsibilities

• Address customer inquiries, complaints, and issues through our service desk, providing ongoing support post-purchase.
• Serve as a liaison between internal and external parties, ensuring effective communication and collaboration.
• Address customer experience issues and challenges, working to find and implement effective solutions.
• Monitor and maintain quality standards in operational processes.
• Analyze operational data to identify trends, track key performance indicators, and inform decision-making.
• Work closely with customer support teams to ensure customer satisfaction and promptly address issues.

Skills, Knowledge and Expertise

• Bachelor's degree in Business Administration, Hospitality, Marketing, or a related field is preferred
• 2+ years of relevant work experience
• Demonstrated ability to maintain strong organizational skills, ensuring efficient workflow and effective time management
• Proven critical thinking and analytical abilities, capable of evaluating complex situations and making informed decisions
• High attention to detail, ensuring accuracy and thoroughness in all tasks
• Effective problem-solving skills, with a track record of identifying issues and implementing successful solutions
• Experience with managing customer inquiries through help center and storefront applications

Benefits

• Medical, Dental, Vision Insurance.
• PCP & Specialist Office Visit Reimbursements.
• Basic Life Insurance.
• PTO & Sick Leave Days.
• Paid Holidays.
• Day Off to Celebrate Your Birthday.
• 401K & Employer Match.
• If hired, must provide proof of full vaccination on start date, unless prohibited by federal, state, or local law. Full vaccination means receiving the second dose in a two-dose series (i.

e. Pfizer, Moderna), or a single-dose vaccine (i.e J&J). Examples of proof of full vaccination include an original, photocopied, or digital completed vaccination card that includes name, type of vaccine provided, and date of last dose administered.

iBUYPOWER symbolizes several key beliefs : unity, strength, ambition, and perseverance. These are fundamental attributes of life inside and outside of gaming.

You need them all to win. Leading the pack, iBUYPOWER is gaming, defined.

Since 1999, iBUYPOWER has been delivering on its promise to build the best gaming systems for the most discerning gamers.

Even in a time when PCs were not as ubiquitous as they are today, we fueled the passion for gaming by giving our customers the highest quality in custom built computers.

Our systems have since become the backbone for professional gamers, game developers, LAN centers, major esports tournaments, and every day consumers.

iBUYPOWER has worked intimately with brands such as Intel, NVIDIA, AMD, Microsoft, Western Digital, Asus, Bethesda, MLG, and many more.

Superior performance, reliability, cutting edge technology, and timely production make iBUYPOWER the authority in PC gaming.