Instructor, Patient Access Specialist

Job Description : SUMMARY

SUMMARY

Teaches a full range of skills andknowledge for the certificate program in Comprehensive Patient AccessSpecialist. Prepares students to pass the Certified Healthcare Access Associate(CHAA) examination.

ESSENTIAL FUNCTIONS

• Deliver a comprehensive range of skills and knowledge required by the Workforce Career and Economic Development Division for the Health Industry Solutions, particularly within the Patient Access Specialist program
• Provide effective leadership, supervision, and control of classroom activities, ensuring a conducive learning environment
• Implement the approved healthcare training curriculum to enhance the learning experience of program participants
• Present well-prepared, organized, and clear lectures and classroom activities that align with the course syllabus (including medical terminology, Electronic Health Records, Ucertify, Fundamentals of Billing / Reimbursement, Introduction of Patient Access and CHAA study guide) and school policies
• Monitor attendance, maintain accurate, up-to-date records, and evaluate the educational performance of participants in accordance with college and department requirements
• Identify and refer participants to supportive services when necessary to enhance student success
• Maintain up-to-date knowledge of current changes and trends in the healthcare industry
• Promote students' development and effective use of skills in areas such as critical and analytical thinking, evaluation, communication, professionalism, customer service, computation, problem solving, and decision-making
• Provide students with timely information and feedback on their academic progress regarding quizzes, tests, homework, and projects
• Follow all College retention policies to ensure student attendance.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE / TRAINING

• Associate degree
• Minimum of 5 years’ experience as a Patient Access Specialist or Patient Service Representative in a hospital setting
• Must possess CHAA or CHAM certifications
• Must be an approved proctor through NAHAM
• Prior classroom instruction and / or training experience in healthcare

KNOWLEDGE, SKILLS & ABILITIES

• Ability to instruct through remote and in-person delivery using platforms like Blackboard, virtual classrooms, and online Learning Management Systems
• Demonstrate intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Ability to respond appropriately to the needs of a diverse population with sensitivity
• Ability to manage key metrics
• Must possess excellent oral and written communication skills
• Ability to multitask effectively in a fast-paced environment
• Credibility, presence, and excellent facilitation abilities are required
• Possess a thorough understanding of all College policies and actively participate in their implementation and enforcement

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
• Communication
• Quality of Work

VERY IMPORTANT COMPETENCIES

• Time Utilization
• Collaboration

IMPORTANT COMPETENCIES

• Adaptability
• Continuous Improvement

PREFERRED QUALIFICATIONS

• Bachelor’s Degree
• Demonstrated basic Blackboard skills (equivalent program)
• Demonstrated experience with online instruction.
• Professional presentation skills
• Active membership in the National Association of Healthcare Access Management

PHYSICAL DEMANDS / WORKING CONDITIONS

The demands described here arerepresentative of those that must be met by an employee to successfully performthe essential functions of this job.

Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.)

• The work is performed in a normal, professional office or technical lab environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands / fingers using a computer mouse and keyboard to type.
• However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction with travel toand attendance at meetings and conferences away from the worksite
30+ days ago