Director of Technical Operations

VirtualVocations
Decatur, Georgia, United States
Full-time

A company is looking for a Director of Technical Operations to lead and manage the Service Assurance Americas team.Key ResponsibilitiesLead operational activities of the Tech Ops Americas Assurance Team to ensure efficient customer supportMentor team members and establish standardized practices for internal engagementDevelop and report on key performance indicators (KPIs) for product performance across the Assurance organizationRequired Qualifications10+ years of technical experience in complex network support environments5+ years of management experienceBachelor's degree in a related field or equivalent experienceDemonstrated commitment to continuous learning and improvementExperience in crisis management and operational planning

1 day ago
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