Overview
The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience.
Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes. Responsibilities
- Handles user problems via the phone or web tickets.
- Does basic troubleshooting for customer using provided tools.
- Identifies, researches, and resolves technical problems.
- Documents, tracks and monitors problems to ensure a timely resolution.
- Responds to telephone calls, email and personnel requests for technical support.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Attends team meetings and communicates issues that arise appropriately.
- Works under immediate supervision.
- Other duties as assigned by the help desk manager.
Knowledge / Skills / Abilities
- Ability to troubleshoot issues remotely.
- Flexible, with an excellent work ethic.
- Excellent customer service and communication skills, including written, verbal and telephone skills.
- Ability to follow directions from supervisors appropriately.
- Ability to work well in a team environment.
- Ability to work with Hospital Staff and Patients.
Qualifications
Qualifications
Required
Currently enrolled in applicable, accredited program.
Qualifications (Preferred)
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
- This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving objects.
- The worker is required to function in narrow aisles or passageways.
- The worker is subject to hazards such as climbing a ladder.
Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and / or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking
Multi-lingual Candidates Welcomed
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