Fitness Information Desk Staff

Position Overview

Reports to : Director

Supervised by : Member Experience Coordinator

Responsibilities :

The role involves greeting members and guests, managing reception desk duties, performing minor maintenance, cleaning, and securing the facility.

Mission, Values, and Service Goals

• Mission : Deliver outstanding care, inspire health, and connect with heart.
• Values : Trust, Respect, Integrity, Compassion.
• Service Goals :
• Personally connect.
• Keep everyone informed.
• Be on their team.
• Key Responsibilities

Reception Duties :

• Greet members and guests, manage membership cards, monitor access, and log information.
• Answer inquiries regarding operations and explain club policies.
• Follow emergency procedures as outlined in the operations manual.
• Schedule and process appointments using the club's computer system.
• Enforce club rules and regulations as needed.
• Handle complaints and suggestions promptly.

Facility Maintenance :

• Maintain supplies (cups, towels, toiletries, etc.).
• Perform light cleaning tasks : vacuuming, dusting, collecting towels, and refilling amenities.
• Manage towel supplies and coordinate with laundry services.
• Process sales and balance the cash drawer.

Member Experience :

• Communicate effectively and assist members and guests with patience.
• Conduct facility tours and explain pricing and enrollment processes.
• Understand and explain programs and services, completing registrations as needed.
• Assist in babysitting, after-hours services, or membership tasks as required.

Department Support :

• Contribute to newsletters, mailings, and member surveys.
• Complete other assigned duties and projects.
• Organizational Responsibilities
• Attend department meetings and remain accountable for shared information.
• Complete mandatory education and health requirements within established timeframes.
• Maintain required licenses and certifications, including current CPR certification.
• Utilize universal precautions and adhere to compliance regulations.
• Be available for overtime and additional shifts as needed.
• Commit to Beacon's Operating System, The Beacon Way, which emphasizes innovation, talent cultivation, performance improvement, accountability, information utilization, and clear communication.
• Education and Experience
• High school diploma or equivalent preferred.
• Minimum age of 17.
• Six months to one year of experience in a receptionist or customer service role preferred.
• Knowledge and Skills
• Strong interpersonal and communication skills to engage effectively with diverse individuals.
• Ability to operate an electronic cash drawer and balance it on a shift basis.
• Flexible availability, including weekends and extended hours.
• Commitment to fitness and health, projecting a healthy lifestyle.
• Working Conditions
• Environment : Athletic club with potential for noise and cool temperatures.
• Physical Demands : Requires stamina to perform essential functions.

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