PRIMARY OBJECTIVE OF POSITION :
Provide service assistance to Servers while delivering quality products and service to guest / clients. Responsible for setting and clearing of tables, stock service station and daily side work.
Provide maximum levels of guest service while maintaining Langham Hospitality Group standards and Forbes service standards
RESPONSIBILITIES AND JOB DUTIES :
- Responsible for maintaining station stock and clean during work shift
- Responsible for polishing and inspecting all restaurant service ware, linen, china and condiments are accessible to servers within luxury standards (china glass and flatware are streak free and without water spots, linen napkins folded without holes or tears)
- Provide coffee, water, beverages and breads to guest / clients throughout their meal as required by guest
- Ensure proper set-up of all tables in assigned section and the clearing of tables and transport dirty tableware to stewarding.
Floor and table bases to be swept of crumbs and debris following guest departure. Any debris on glass windows to be cleaned
- Run food to tables and clearly explain the composition of each dish in details while communication effectively
- Assist other colleagues throughout the outlet team including servers, porter, bartenders and kitchen colleagues
- Provide knowledge of the hotel, facilities and local city attractions to respond to guest / clients inquiries
- Must adhere to all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed
- Ability to communicate effectively with guests in a gracious manner and positive demeanor
EXPERIENCE REQUIRED :
- High School diploma preferred
- 2 years of previous restaurant bussing experience required
- IL Sanitation License, TIPS and BASSET licenses required
- CPR Certification and / or First Aid Training preferred
- Luxury hotel experience preferred
- Knowledge of Point of Sales system preferred
EOE, Including Disability / Veterans
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