Change Manager/Process Designer

One of our clients in Seattle is looking for a dual-skilled Change Manager and Process Designer to assume a hands-on role on strategic projects across the company.

Length : 12-month contract

Associate Vendors : We are accepting applications from candidates who are currently authorized to work in the US for any employer without sponsorship.

Role & Responsibilities

• Change Manager & Process Designer supporting one or more projects; this is an active 'doer' role
• Pull together disparate pieces of a project into a cohesive process and change approach
• Lead process evaluations and workshops, create documentation such as current and future state process maps, recommend process options with pros / cons, lead the team to make process decisions, and segue process outcomes into change management
• Follow the company change management methodology and produce standard change management deliverables such as change-related assessments, plans, and report-outs, design multiple ways to engage with audiences, and ensure solid feedback loops and metrics to gauge efficacy
• Create communication and / or learning materials of moderate complexity for internal use
• Work in partnership with project manager, sponsor, business owners, subject matter experts, project team members, and external vendors
• Collaborate closely with internal Communications, Guest Experience, Policy & Procedure, and Training teams
• Will regularly keep leadership, sponsors, and PM’s apprised of progress, roadblocks, help needed, etc.

Required Qualifications

• Minimum 5 years’ experience leading change in a full-time role as a Change Manager and 5 years leading process design / improvement work
• Excellent demonstrated skills in all facets of change management including assessment, planning, design, execution, sustainment, and nurturing influencers to lead change within their organizations
• Excellent demonstrated skills in process identification, improvement, documentation, and design / redesign
• Strong skills in delivering learning via in-person and virtual formats
• Advanced skills in absorbing new information and specialized jargon, identifying connections between disconnected elements
• Able to use company’s change management framework and standards, while also using sound judgment to meet the needs of the project
• Able to balance competing priorities and help the team to do the same
• Able to build strong relationships and partner to get work done
• Able to work successfully with people at all levels of the company and work on a team with union-represented employees, non-union employees, other contractors, and outside vendors
• Comfortable with ambiguity, and able to proactively lead themselves and the team to concrete decisions and actions
• Able to create change management- and / or process-related materials of moderate complexity with professional polish suitable for internal use, utilizing PowerPoint, Word, Excel and other standard software tools
• Experience with basic functions in Smartsheet or willingness to learn

Desired Qualifications

• Minimum of 5 years recent experience with corporations (as opposed to non-profit, NGO, government, or academia)
• Experience with aviation or the travel industry
• Experience working with labor relations, employees who are union-represented, or union reps
• Experience with complex, multi-phase transformations
• Experience introducing change management to an organization
• Expert skills in leading stakeholders with competing interests to alignment and collaborative action
• Process experience including assessment, analysis, mapping, design, redesign, and teaching business owners and SMEs how to truly see their process (and waste)

How Do I Apply?

Apply on this website or send an updated resume to recruiters@prolianceconsult.com.

About Proliance :

We are a technical & digital marketing staffing agency based in Seattle, WA that specializes in matching you with quality opportunities that meet your professional aspirations.

We offer contract, contract to hire and direct placement services to top Fortune 500, mid-market, and emerging companies from a variety of industries.

Our staffing success in the telecommunication, financial, insurance, retail, travel, healthcare, professional service and technology industries are how we've built a reputation for long-lasting, authentic relationships.

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Why Work for Us?

Proliance Consulting offers a competitive salary and benefits package which includes the following :

• Medical : Proliance covers 50% of our employee’s premiums and 25% of any dependents on a plan administered through Regence.
• Vision : Proliance covers 50% of our employee’s premiums and 25% of any dependents on a plan administered through Regence.
• Dental : Proliance offers a plan administered by Delta Dental.
• Retirement : Proliance offers a matching 401K savings plan for pre-tax or Roth retirement savings.
• Direct Deposit : Proliance offers direct deposit to all employees.
• Safe / Sick Time Off : Proliance offers accrued paid time off to all employees.
• Paperless Pay Statements : Proliance offers the flexibility to view and manage your paycheck online.
• Employee Referral Program : Proliance offers competitive bonuses for employee referrals.

Proliance Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, Proliance Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.