Ops Performance Manager

Job Details

Description

INTRODUCTION

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression
• Enjoy a competitive pay scale

ABOUT US

We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!

MANAGER, OPERATIONS PERFORMANCE AT PRIMEFLIGHT

The Manager of Operations Performance, reporting to the Director of Operations Performance, supports airport stations across a specific region in the United States.

This role includes providing strategic leadership, vision and acting as a key resource for the organization’s Cargo division.

Tasked with championing change, the manager relentlessly pursues continuous improvement in operational processes, performance, and accountability.

Responsibilities include standardizing operations across various sites, identifying and implementing best practices, and aiding stations with service challenges, new project scopes, and setups for new stations.

This position involves considerable travel and requires a proactive leader who can train local teams, ensure compliance with operational standards, and effectively engage with customers.

Location : ONT / MCI / STL / PDX / IAH or Remote

RESPONSIBILITIES

• Identify, develop, execute standards, and best practices across network operations to drive operational excellence
• Establish standard work instructions focused on creating solutions to reach goals that are safety and customer centric
• Direct and coach activities of the station operations and station managers while creating positive change within the region and promoting adherence to company policies and procedures
• Monitor daily operational KPIs to ensure processes are being followed and results are exceeding established targets
• Provide on-site support to stations experiencing service issues, working closely with local teams to resolve problems
• Assist stations with new scope projects, ensuring seamless integration and execution
• Lead the setup of new station wins, coordinating resources and ensuring all operational requirements are met
• Train local leaders and staff on correct operational practices, emphasizing safety, efficiency, and customer service
• Communicate effectively with customers to keep them informed of progress, issues, and resolutions
• Prepare and present detailed reports on operational performance, support activities, and improvement initiatives
• Analyze data to identify trends, issues, and opportunities for improvement
• Collaborate with the Director of Operations Performance to develop strategic plans based on analytical insights
• Liaise with TSA, CBP and other government / airport officials on security requirements
• May be assigned other duties as required

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field a plus
• Minimum of 5 years of experience in operations management within the logistics or air cargo industry
• Proven track record of leading operational initiatives and improving performance
• Strong problem-solving skills and the ability to handle multiple projects simultaneously
• Excellent communication and interpersonal skills, with the ability to train and motivate teams
• Intermediate / Highly proficient Word, Excel, PowerPoint, Outlook
• Willingness to travel extensively (up to 75%) to various operational sites
• Leadership : Demonstrated ability to lead cross-functional teams and drive change
• Analytical Thinking : Ability to analyze complex data and make informed decisions
• Ability to access and interpret information in print and electronically, including the use of adaptive technologies or methods as necessary
• Customer Focus : Commitment to providing exceptional service and building strong customer relationships
• Adaptability : Flexibility to adapt to changing environments and manage multiple priorities.
• Collaboration : Strong team player with the ability to work effectively with diverse teams and stakeholders
• Bilingual in English / Spanish a plus
• Ability to work and support an 24 / 7 operation including holidays
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Ability to read, write, speak, and understand the English language, to include documents
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

PHYSICAL ACTIVITY / WORKING CONDITIONS MAY INCLUDE :

• Prolonged standing and walking in an indoor / outdoor environment as applicable
• Ability to lift up to 25 pounds
• Position is generally sedentary, sitting for long periods of time
• Prolonged standing and walking in an indoor / outdoor environment as applicable
• Be able to hear and respond to the spoken voice and to audible alarms
• Specific vision abilities required for this job include : Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more);
• Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point);

Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)

Airlines are 24 / 7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays.

The successful PrimeFlight Aviation Services team member brings their A game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc.

without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state / province, and local laws.