Online Sales Concierge - Weekends Required

Job Description

Job Description

McBride Homes has an exciting opportunity for an Online Sales Concierge to join our sales and marketing team. McBride is Missouri's largest home builder and is an industry leader in residential new home construction.

With 920 closings in 2023, McBride ranks as the 37th largest privately owned builder and the 66th largest builder in the country.

We are seeking a high energy candidate with a positive can-do attitude to respond immediately to all online and phone leads and provide a world class experience to potential home buyers.

This is an in-office position working both in our new state-of-the-art facility in Chesterfield Valley, and in various McBride community sales offices.

At McBride Homes, we work hard but also have great company perks. McBride offers competitive compensation, outstanding benefits, 401(k) plan with matching contribution, paid vacation, and many company outings!

Top reasons to work with us :

• Great company culture and team-based environment
• State-of-the-art software and technology
• Onsite fitness center at the corporate office

Salary : $70,000 - $75,000 annual, and an annual discretionary bonus program

Work Schedule : Full-time, must be available to work every weekend, with 2 days off during the week between Tuesday and Thursday

Responsibilities :

• Provide exceptional customer service and actively engage with potential buyers on products, communities, and incentives through various channels (phone, web, text, and email).
• Provide immediate Live Chat response to all online leads (based upon agreed session hours).
• Set sales appointments for customers with the community sales team.
• Be knowledgeable on all active and upcoming McBride communities to effectively identify the best community to meet the customers' needs.
• Stay well-informed about the company's home offerings, including designs, features, pricing, and community benefits, to provide accurate and persuasive information to prospects.
• Collaborate with the sales and marketing teams to develop online sales strategies, including email campaigns, social media outreach, and online promotions, to attract and convert leads.
• Add new leads into designated CRM and maintain that information until the lead is transferred to a New Home Sales Consultant.
• Track and report on conversion statistics (leads / converted, appointments set, appointments kept, appointments / sales).
• Attend sales meetings and grand opening events.

Skills and Qualifications :

• High energy with a positive can-do attitude. Must enjoy sales and marketing activities.
• Advanced web, email, and CRM database experience.
• Strong computer skills, including Microsoft Office and spreadsheet applications.
• Detail oriented, customer-focused follow-up skills.
• Excellent written and verbal communication skills with ability to respond professionally and effectively to emails and phone calls.
• Sales experience preferred.
• Works well in an unstructured team environment and can quickly tackle ad-hoc projects with minimal supervision.
• Experience working under deadlines.
• Current working knowledge of homebuilding and residential real estate industry a plus.

McBride is an equal opportunity employer.