Director of Software Development

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The Position :

Provides strategic leadership to software development engineering family, including those in software development, cloud / systems development, DevOps, and QA & testing.

Essential Job Responsibilities :

• Manage and mentor the software engineering team both onsite and offshore to deliver projects, with a strong focus on improving quality, delivery, and cost.
• Collaborate with Product Management to ensure timelines are met without compromising quality, while ensuring engineering solutions deliver tangible value to customers.
• Oversee the software development process for business-critical and growth initiatives.
• Build strong relationships and collaborate with Product Management, Operations, and Technology teams.
• Proactively identify, analyze, and resolve technical bottlenecks throughout the product development lifecycle.
• Take responsibility for budget planning, management, and resource allocation for the software teams.
• Establish annual and quarterly performance objectives for staff, with reference to results, quality and productivity standards, and time schedules.
• Ensure the production of high-quality software that is unit tested, code reviewed, and regularly checked in for continuous integration.
• Provide technical and architectural leadership for the development, design, integration, testing, and maintenance of our product.
• Lead agile processes within the engineering teams and introduce best-in-class industry practices.
• Develop technology roadmaps and set realistic product release schedules.
• Manage the Sustaining Engineering workstream, including resolving customer satisfaction issues.

Qualifications :

• Experience or knowledge within the healthcare industry is advantageous.
• 3+ years of experience leading, coaching, and mentoring software engineering teams.
• 5+ years of hands-on software development experience with programming languages like C#.
• Proficient in object-oriented programming (C# preferred), Windows, IIS, API design, and distributed technologies.
• Experience with MS SQL Server (TSQL / SQL) in a high-volume transaction environment.
• Proven experience setting up and running CI / CD pipelines in a continuous delivery environment, and familiarity with deployment strategies, including zero-downtime deployments.
• Demonstrated ability to lead or manage technical teams.
• Passion for improving engineering practices through metrics and for producing high-quality software.
• Experience managing offshore teams.
• Comfortable with technical deep dives into complex codebases (and capable of offering advice and guidance to other software engineers).

Preferred :

• Previous experience building large-scale cloud applications with 99.9% or higher availability is a significant differentiator for this role.
• Experience building cloud-native applications in any major public cloud provider : AWS, Azure, or GCP.
• Experience working in a SaaS environment.

Education or Certifications :

Bachelor’s degree or master’s degree in a Computer Science or related technical field.

Physical / Mental Requirements :

• Ability to communicate effectively.
• High level of alertness, concentration, accuracy, and time-management.
• Able to maintain a stationary position for prolonged periods.

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