Product Analyst, Community Management

About This Role

Strava is the leading digital community for active people with more than 125 million athletes, in more than 190 countries.

The platform offers a holistic view of your active lifestyle, no matter where you live, which sport you love and / or what device you use.

Everyone belongs on Strava when they are pursuing an active life.

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

The Strava B2B2C team works with industry partners to help motivate athletes to achieve their personal best. As the Product Analyst supporting the B2B2C team, you will develop insights, create visibility for key business metrics, and drive decisions with data.

The successful candidate will have curiosity, a passion for data, and a desire to impact both the athlete and partner experience.

This position is on our Analytics team.

This is a hybrid role based in our Denver office.

You're excited about this role because you will :

• Be the voice of the athlete through the lens of Community Management data, detecting trends in support channels such as forums and help requests and connecting those trends with product changes and business outcomes.
• Identify levers in our athlete feedback that will help us understand how to move key engagement and revenue metrics and identify other future strategic opportunities.
• Own critical reporting and exploratory dashboards and build the source of truth for various internal consumers, including the entire company and the senior leadership team.
• Support the optimization of our support ticket pipeline by both recommending proactive data tagging practices for tracking key trends and sizing opportunities to help prioritize the team’s resources.
• Collaborate with the rest of the data organization at Strava (Machine Learning, Data Platform, etc.) to collectively improve our technological craftsmanship.

We're excited about you because :

• You have 2+ years of experience in analytics, data science, or other quantitative domains, preferably in consumer-facing tech and / or a customer support environment.
• You are a clear communicator with an orientation towards impact, and you are comfortable working both multi-functionally and independently.
• You have a deep understanding of data pipeline concepts (e.g., ETL, scripting common analysis workflows).
• You are highly proficient with SQL and have experience with Business Intelligence tools (e.g., Tableau).
• You have hands-on experience working with statistical programming languages (e.g., R, Python) for data wrangling and modeling.
• You are comfortable managing concurrent projects and meeting goals, even in the context of competing deadlines or priorities.

About Strava

Strava is Swedish for strive, which epitomizes who we are and what we do. We’re a passionate and committed team, unified by our mission to connect athletes to what motivates them and help them find their personal best.

Our culture reflects our community. We are continuously striving to hire and engage diverse teammates from all backgrounds, experiences, and perspectives because we know we are a stronger team together.

Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and / or weight.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

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