Charlie Palmer Food Server

SUMMARY

The Grand Sierra is looking for energetic and customer service minded individuals to join the Food and Beverage team as a Dining Room Food Server for Charlie Palmer Steakhouse.

The Food Server guarantees guests are served in a warm, accommodating and professional manner ensuring total guest satisfaction.

Guarantee prompt, courteous and team minded service throughout the entire restaurant and adhere to all Grand Sierra Resort standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Believe and demonstrate the GSR Vision and Mission Statement.
• Take beverage orders from restaurant customers and input orders in to POS system.
• Deliver orders following required standards for the position.
• Prepare tableside items as requested by customer; anticipate guest’s needs.
• Complete all side work including but not limited to : wiping down stations, re-stocking supplies, etc.
• Polish silver, buff glasses, set-up service cart, etc. in order to prepare tables and stations. Breakdown stations, carts and tables at close of restaurant.
• Explain menu to the guests and answer any questions they may have
• Always check on quality of food and service to ensure excellent guest service.

KNOWLEDGE / SKILLS / ABILITIES :

• Previous restaurant experience preferred.
• Candidate must possess the ability to deal with customers and co-workers in a tactful and respectful manner.
• Ability to read, write, speak and understand the English language in order to complete reports, correspondence and communicate with guests, Team Members and supervisors.
• Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form.
• Excellent time management, problem solving and organizational skills are a must.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Dedicated to meeting and / or exceeding the expectations and requirements of internal and external clients.
• Trusted and is seen as a truthful individual who is highly respectful of others.
• Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format.
• Cooperate with others in the accomplishment of joint tasks and common objectives.
• Contributes to a positive work environment, fosters collaboration and provides a tangible contribution.
• Meet requirements of regular attendance in order to effectively complete job responsibilities in a timely manner.
• Sommelier certified would be a bonus.

AGE REQUIRED :

Must be a minimum of 21 years of age.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee : must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others.

Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.

May reach with hands and arms above shoulder level; bend / stoop, squat, balance, kneel, lift and push / pull. The employee must occasionally lift and / or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.