Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.
Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6 / 5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.
Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.
Find a job you’ll love today!
The team leader is responsible for managing a team of Agents / Representatives and related activities.
The team leader will have an active visible presence on call center floor, deliver coaching support to Agents / Representative, and drive performance.
The team leader will focus on identifying any performance outliers amongst their Agents / Representatives and coach to those outliers and bring recommendation for needed Agent / Representative removal from project to Operations Manager’s immediate attention.
The team leader is to take what they have learned from the Coach / Supervisor training and execute that process day-to-day.
Team leader should have a daily discussion with their team around trending utilizing huddle documents and performance reporting provided by the client / Everise.
The team leader is expected to attend weekly calls with leadership and the client to review lower performing Agents / Representatives and how to coach those Agents / Representatives.
The team leader is expected to be able to speak to the Agents / Representatives performance and provide next steps. Team leader will be responsible for reviewing sales results and applying next steps to increase key performance indicators.
The team leader will need to advocate for the implementations of the Everise Employee first culture and the United Culture and Mission within leadership and staff to help our consumers live a healthier life.
Qualifications
Applicable Health Insurance License Required
Previous Call Center Experience Required
A minimum of one season of UHC Sales licensed supervisory experience (Team Leader or Specialist / Coach) Required
Intermediate to advance proficiency in Microsoft Office applications Required
Word
Excel
PowerPoint
Forms
Teams
Outlook
Bilingual (English Spanish) Preferred
Minimum of six month to one year of leadership experience in a call center setting
Demonstrated ability to support a call center team.
Ability to adapt quickly to change.
Eagerness to help people.
Values accountability.
Ability to support and instill the UHS Mission and Culture of helping consumers live a healthier life.
Ability to teach and coach to improve sales performance.
Self-motivated and has ability to motivate a team to success.
Ability to analyze reporting to identify area of opportunity to focus on to improve performance.
Values competition.
High energy.
Working knowledge of Agent / Representative role to support their team.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Team Leader Seasonal - CSR
The team leader is responsible for managing a team of Agents/Representatives and related activities. Team leader should have a daily discussion with their team around trending utilizing huddle documents and performance reporting provided by the client/Everise. The team leader is expected to attend w...
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E...
Team Member (Full Time & Part Time Storewide Opportunities)
Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. Here is a list of our Team Departments and the Team Member roles you may be considered for:. Team Members provide support performing duties related to customer service, stocking, and sanitati...
Warehouse Associate
Loads, unloads and moves materials within or near warehouse plant or worksite. ...
Pharmacy Customer Service Associate
In accordance with state and federal regulations, assi Customer Service, Pharmacy, Associate, Customer Experience, Pharmacy Manager, Store Manager, Retail. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Models and deliver...
Cashier - 023073 - Laramie, Wyoming (Laramie, WY)
Education programs, including GED and Tuition Reimbursement offerings .Medical/Dental/Vision benefits offered for all positions - even part-time! .Vacation Time (Paid Time Off) .An incredible culture that encourages career growth and support .At Border Foods, our purpose is to .We are proud of our ...
Warehouse Associate
Shift: Monday through Friday; 7:30 am to 4:30 pm A Day in The Life of a Warehouse Associate As a Warehouse Associate you will be performing specialized wire cutting applications and other value added services within the warehouse such as subsequent m Warehouse Associate, Warehouse, Associate, Mechan...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Customer Service Associate (Cashier)
Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Provide guests fast, friendly, and clean service. Provide excellent guest service. Incredible guest service skills and ability to maintain a gu...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...