What's your passion? Whether you're into sports, shopping, or karate, at VIP Hospitality Group, we're interested in YOU. At VIP, we look for people wired to share our core values vision, integrity, passion, and humility.
Can you apply the same care and passion to your career as your hobbies - placing our guests at the heart of everything you do?
If this is you, EVEN Hotel Eugene and VIP Hospitality Group would be honored to have you join our friendly and professional team.
EVEN Hotels Brand by IHG is all about enabling wellness while you travel. To inspire our Guests to stay on Track while on the road, we will :
- Enliven Wellness through our passion, knowledge, and resources available to ensure balance and holistic well-being
- Be Encouraging by recognizing our guest's achievements and offering positive words of encouragement and suggestions
- Get Personal to understand our guest' wellness goals and help them maximize their wellness journey while traveling
KEY JOB DESCRIPTION :
The Keep Active Host (Front Desk Agent) provides top-notch customer service to ensure guests are taken care of by delivering a unique guest experience that brings the EVEN Hotels brand to life.
The Keep Active Host delivers core guest services and supports wellness by engaging guests with expertise at the Wellness Wall and Athletic Studio.
The Keep Active Host is cross-trained as an Eat Well Host.
DUTIES AND RESPONSIBILITIES :
- Welcomes and provides personal recognition to guests upon arrival
- Offers each guest a welcome drink upon arrival, completes the check-in transaction efficiently, describes the hotel services, and demonstrates the Wellness Wall
- Extends invitations to hotel wellness programs and best supports the guests’ wellness routines
- Demonstrates proper use of fitness equipment as requested
- Answers phones in a prompt and courteous manner
- Up-sells rooms where possible to maximize hotel revenue
- Books, confirms, revises, and cancels guest reservations as needed
- Operates the retail sundry sales area and keeps shelves stocked and organized
- Ensures billing instructions and guest credit for compliance with the hotel credit policy
- Processes cash and credit card transactions according to standard operating procedures
- Communicates and coordinates with other departments to provide and receive insight into guest needs, requests, and complaints
- Respond appropriately to guest complaints and implement appropriate service recovery guidelines to ensure total guest satisfaction
- Seeks and uses guest feedback to build relationships with guests and drives continuous improvement in guest satisfaction
- Ensures that the special needs and requests of guests, VIPs, and IHG Rewards Club Members are fulfilled
QUALIFICATIONS AND REQUIREMENTS :
- High School diploma or equivalent
- Must speak fluent English
- Flexible work schedule
- May be required to work nights, weekends, and / or holidays
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
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The Keep Active Host (Front Desk Agent) provides top-notch customer service to ensure guests are taken care of by delivering a unique guest experience that brings the EVEN Hotels brand to life. Can you apply the same care and passion to your career as your hobbies - placing our guests at the heart o...
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