General Manager

Job Title : General Manager

Check below to see if you have what is needed for this opportunity, and if so, make an application asap.

Reports to : Owner

FLSA Status : Exempt

Summary : Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations, and workplace employee activities.

Duties and Responsibilities :

• Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.
• Manages the staff of GSS to ensure high productivity, excellent performance, and positive employee satisfaction.
• Trains and oversees aquatics department to provide superior swim instruction to the students of GSS. Interacts with the Deck Supervisors and Lead Teachers on issues related to class scheduling, student progress, customer service, and employee performance and training.
• Provides sales and marketing training to all qualified sales staff.
• Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
• Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
• Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting, and administrative functions.
• Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
• Initiates and oversees workplace employee activities ( Fun Department) with the goal of achieving improved employee satisfaction.
• Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility.

Trains all current staff on the GSS EAP.

• Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
• Schedules staff and manages payroll.
• Fulfills other duties and responsibilities as assigned by the Employer.

Education / Experience : High school diploma or GED required. Bachelor’s degree in business administration, communications, or equivalent is desired.

Experience as youth sports instructor / coach, camp counselor, or aquatics instructor / supervisor is preferred. Three to five years management experience is preferred.

Certificates and Licenses : Lifeguard, CPR / AED, and First Aid certifications required.

Work Environment : While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Benefits :

• Employee discounts
• Flexible schedule
• Leadership roles
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references / referrals

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location.

Each franchisee can set their own wages, benefit programs, and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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