Supervisor, Clerical

Overview :

Prior Workers’ Compensation and Non Workers Compensation, claims assistant experience is required. It will be critical to have good handling of customer concerns relative to claims management.

This position involves team work and the ability to work well with and without supervision. Must have excellent written and verbal communication skills, and provide non-technical support to one claims examiner and / or supervisor.

This position also must provide leadership, claims assistant training to ensure compliance with Best Practices and share knowledge across the organization.

Responsibilities :

Responsible for Pool / Team productivity

Maintain work within determined SLA’s. (service level agreements)

Return phone calls in a timely fashion.

Provide assistance and support regarding inquiries from policyholders, vendors and injured workers;

Provide back-up support for peers as needed.

Train new claim assistants on new role and processes

Conduct random audits of claims assistant work product monthly to ensure compliance with internal policies and procedures and State rules and regulations

Address personnel Issues

Qualifications :

Experience working (4 years or more) with and extensive knowledge of Workers Compensation and Non Workers Compensation claims assistant tasks.

Excellent written and verbal communication skills; ability to document notes and compose and edit correspondence and notices

Excellent customer service skills; ability to handle most customer / vendor / injured worker issues; provide and assist through viable solutions

Present an excellent image of company to external contacts

Team player : able to work well with internal and external contacts

Work independently; ability to solve problems with little or limited supervision

Excellent computer skills including word processing, spreadsheet development and analysis, electronic mail, database maintenance and update, develop graphic representation of data

Excellent multi-tasking skills

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What We Offer :

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include : Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected.

This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice.

Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices.

It is an integral part of who we are as a company, how we operate and how we see our future.