Builder Customer Service Rep

Overview :

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer.

Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Apply in minutes from your mobile phone!

Responsibilities :

As a HomeTeam Builder Customer Service Representative, you can expect to :

Provide exceptional customer service consistent with HomeTeam Pest Defense service standards

Provide information to Home Builders / Supervisors / Vendors on our products and installations

Print and distribute service tickets and graphs for the HomeTeam Builder Technicians / Installers

Execute regional and corporate reports

Schedule builder services and resolve accounting questions

Collect and reconcile payments received from Home Builders

Maintaining good customer and builder relationships

Escalate to appropriate builder or customer inquiries to managers

Able to resolve customer inquiries timely and consistently

Communicate often with Field Managers and Office Personnel about ongoing projects and daily tasks

General knowledge of the company, treatment processes and types, entry level of understanding of the Taexx® system, pricing, and services available

There’s plenty of perks too!

Competitive pay $$ plus bonus

$16-$19 Hourly

Comprehensive benefits package including medical, dental, vision

Company paid life & AD&D insurance

401(k) plan with company match up to 6%

Employee stock purchase plan

Paid Time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

An opportunity to advance within the company

Recognition for a job well done

A friendly work environment

Employee referral bonuses

The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

HomeTeam is the #1 pest management company to homebuilders

Currently performs more the 2,000,000 services a year

The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction

Pest Management Industry is growing and is a recession resistant line of business

Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.

is financially stable and growing as a subsidiary of (NYSE : ROL), headquartered in Atlanta, GA

Qualifications :

Minimum Requirements :

Must have 1 year of previous customer service experience

Entry level customer service skill and technique

Basic / entry level understanding of computers

Entry level skill on use of company telephone features and how to use them

Must be 18 years or older with a high school diploma or GED

Physical Demands / Working Environment :

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations

Job may be eligible for hybrid work schedule after training is completed

HomeTeam is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer