Groups, Billing and Rooming Coordinator

Company Description

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum.

Here the hallmarks of an SLS wonderland playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold.

The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre.

Say farewell to the ordinary, and hello to the extraordinary!

All potential candidates should read through the following details of this job with care before making an application.

Job Description

What you’ll do

• Coordinate all group reservations and serve as the main point of contact for group organizers, ensuring all requirements and preferences are met or exceeded.
• Manage room blocks and monitor group reservations to ensure accurate and timely updates.
• Prepare and distribute rooming lists to relevant departments, ensuring all special requests are handled and details are accurate and up to date.
• Prepare and process group billing, reviewing and verifying all charges.
• Charge any incidentals the group incurs in-house.
• Generate invoices and ensure timely distribution to clients, addressing any billing inquiries or discrepancies promptly.
• Provide exceptional customer service, addressing any concerns or issues promptly.
• Maintain organized records of group bookings, rooming lists, and billing information.
• Review invoices on a daily basis whilst the group is in-house and ensure that all PM s are closed on checkout of the group if no credit is applicable.
• Provide feedback and support to all departments as required.
• Participate as a team player with all departments.

Qualifications

What we are looking for...

• Degree in Hotel Management or related field.
• 2 years of experience in hospitality / luxury Events or Sales department.
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail and organizational skills.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You are an excellent relationship builder and make people feel good - your team, guests and colleagues alike. You make a positive impact.
• Innovative and insightful.
• You take ownership of important issues, solve problems, and make effective decisions.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart.

Ennismore is a joint-venture with Accor, formed in 2021.

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