IT Service Management Analyst

A company is looking for an IT Service Management Analyst to join their Incident Management team.

Key Responsibilities

Facilitate root cause analysis and identify corrective actions for high priority IT incidents

Coordinate cross-functional teams to document ownership and status of investigations and action plans

Contribute to incident trend analysis and process improvement efforts using Agile framework

Required Qualifications

Bachelor's degree in a technology-related field or equivalent experience

5-7 years of experience in application or infrastructure technology roles or technology risk functions

Practical understanding of technology stacks, including cloud services and core infrastructure components

Understanding of ITIL principles; ITIL v3 Foundations is a plus

Familiarity with Service Management tools such as ServiceNow and Jira is a plus